ProHealth Application Associate

"Looking for a diverse and rewarding career? If you're looking to grow your career within a stable and growing financial services company, then Sagicor may be right for you!"

Sagicor Life Jamaica Limited is seeking a suitable candidate to join our Insurance Operation Services - Client Data Management team in the capacity of:

ProHealth Application Associate

Provide support for the ProHealth system, ensuring that the application is accurately updated with new information and changes to existing information for plans, members, and dependents.

Training of staff to access information using ProHealth in order to assist providers who use the system to submit claims.

Location: Kingston

As a ProHealth Application Associate, you will:

• Create new plan id’s, benefit codes, lists, etc. within the Pro-Health system in accordance with benefit schedules.
• Provide support to Sagicor’s Clients Contact Centre, GIAs and providers, regarding the handling of queries.
• Obtain daily error reports resulting from upload of eligibility information from GIAS; check errors and perform any action required to ensure correct information on Pro-Health.
• Audit PAS-Claim Discrepancy making comparisons with GIAS and Pro-Health systems and ascertain the source of error.
• Assist with performance of testing within the Pro-Health system.
• Perform duties relating to projects and complete monthly activity report for submission to the Supervisor.
• Complete pre-authorized requests for extension of prescription drug benefit, and pre-approvals for extended supply of medication submitted by subscribers, brokers, and HRD Administrators.
• Perform other job-related duties assigned from time to time.

What do you need?

• Associate's Degree in Business, Management, Marketing or a related discipline from a recognised tertiary institution.
• In pursuit of HIA (Parts A & B), LOMA (Parts 1 & 2).
• Two (2) years’ working experience in the insurance industry, preferably in the operations division of a life or health insurance company.
• Sound knowledge of computer software packages including spreadsheet and word processing applications.
• Comprehensive working knowledge of GIAS Software & ProHealth systems.
• In depth knowledge of claims processing procedures.
  Ability to maintain high levels of confidentiality.
• Keen attention to detail and ability to work with a high level of accuracy.

If this role is of interest to you, kindly submit an application via Sagicor's career portal no later than January 23, 2026.

While we appreciate all applications, only shortlisted candidates will be contacted.