Policy & Procedure Specialist

The successful candidate will be responsible for creating, updating, and maintaining policies, procedures, and manuals that support compliance, operational efficiency, and alignment with industry standards.

About the Role

We are seeking a detail-oriented and analytical Policy & Procedure Specialist to join our client team. The successful candidate will be responsible for creating, updating, and maintaining policies, procedures, and manuals that support compliance, operational efficiency, and alignment with industry standards.

Key Responsibilities

• Policy and Procedure Development: Create, review, and maintain comprehensive policy documents, procedures, and manuals to ensure they are up-to-date, accurate, and compliant with regulations.
• Business Insight: Gain a strong understanding of the organization’s operations, products, and services to ensure documentation aligns with strategic objectives.
• Collaboration: Partner with various business units (e.g., compliance, operations, customer service) to gather input and incorporate feedback into documentation.
• Research & Analysis: Stay informed on industry trends and regulatory requirements; integrate findings into documentation updates.
• Quality Assurance: Review and edit documentation for clarity, consistency, and accuracy, ensuring a professional and user-friendly output.
• Training & Support: Provide guidance and training to staff on new or updated policies and procedures to ensure adherence.
• Document Management: Organize and maintain a central repository of policies and procedures with proper version control.

Qualifications & Experience

• Education: Bachelor’s degree in Business, Communications, or a related field.
• Experience: Minimum 5–6 years in documentation, technical writing, or a similar role, preferably within the insurance or financial services sector.
• Technical Skills:
• Excellent writing, editing, and proofreading skills.
• Strong research and analytical abilities.
• Proficiency in Microsoft Office Suite and documentation management systems.
• Familiarity with insurance regulations and standards is an asset.

Personal Attributes

• High attention to detail with a commitment to accuracy.
• Strong communication and interpersonal skills for effective collaboration.
• Proactive and self-motivated, able to work independently.
• Adaptable to changing priorities and able to manage multiple tasks.
• Analytical thinker with problem-solving skills.