Policy Administration Assistant

While we appreciate all applicants, only applications received via Sagicor's career portal https://career4.successfactors.com/career?company=sagicorfinP2 will be considered.

"Looking for a diverse and rewarding career? If you're looking to grow your career within a stable and growing financial services company, then Sagicor may be right for you!"

Sagicor Life Jamaica Limited is seeking a suitable candidate to join our Insurance Operation Services - Business Development & Policy Services team in the capacity of:

Policy Administration Assistant

Coordinate and monitor the activities associated with policy conversions, premium refunds, transfer of funds, write back of cheques and policy contract administration.

Location: Kingston

As a Policy Administration Assistant, you will:

• Process conversions on the system daily in keeping with the agreed standards.
• Process Settle Reversals on the system daily as required in keeping with the agreed standards.
• Process refund payments within the agreed standard.
• Verify and amend settled policies/policy contracts as required and ensure conformance to set procedures.
• Correct errors on settled files and policy contracts.
• Make amendments to policy contracts returned from branches.
• Writeback of cheques for reopening or transfer to policies.
• Handle queries relating to refund cheques, policy contract, Not Proceeded With (NPW), settle reversal and in-force policies.
• Process requests for change of advisor in keeping with the agreed standards.
• Prepare weekly and monthly desk reports/updates within established guidelines.
• Process E-services application forms.
• Perform other job-related duties assigned from time to time.

What do you need?

• A minimum of six (6) subjects at the CXC (General Proficiency) or GCE (Ordinary) level, including English Language and a numeric subject.
• LOMA Parts 1 and 2.
• Two (2) years’ working experience, one (1) year of which must be in the insurance industry.
• Sound knowledge of computer software packages including spreadsheet and word processing applications.
• Good knowledge of life insurance operations.
• Proficient decision-making and conflict resolution skills.
• Excellent communication (oral and written) skills.
• Good time management and human relations skills.
• Ability to work well under pressure.
• Sound knowledge of the CAPSIL System.

If this role is of interest to you, kindly submit an application via Sagicor's career portal no later than February 6, 2026.

While we appreciate all applications, only shortlisted candidates will be contacted.