Role title:

People Resource & Culture Manager

Reports to: (role title)

PRC Director

Job purpose: 

The Human Resource Manager is responsible for performing HR-related duties on a professional level and works closely with senior management in supporting all employees. This position carries out responsibilities in the following functional areas: benefits administration, employee relations, performance management, onboarding/offboarding, policy implementation, recruitment/employment, and employment law compliance.

Main duties/responsibilities

• Developing and implementing HR strategies and initiatives aligned with the overall business strategy
• Help create and interpret organizational policies, procedures, and guidelines to ensure alignment with itel’s mission that are in compliance with government laws and regulations
•  Create and report metrics documenting the success of talent development initiatives and align initiatives with itel’s objectives and strategies
• Maintain and update the employee handbook to ensure accuracy and timely distribution to employees
• Maintain knowledge of legal requirements and government reporting regulations impacting human resource functions and ensure that policies and procedures are in compliance
• Effectively partner with others to lead organizational initiatives such as organization design, large-scale change management, employee engagement, team effectiveness, and coaching at individual, team, and organization levels
• Participate in developing department goals, objectives and systems
• Administer benefits, including open enrolment, claims resolution, change reporting, and communicating benefits information to employees
• Handle employee relations counselling, terminations and exit interviews
• Partner with the Accounting Department on payroll data and distribution
• Maintain human resource information system records and compile reports from the databases
• Maintain healthy ongoing relationships with external vendors to help ensure timely follow through and strategic insights in providing value to itel’s employees
• Nurture a positive working environment
• Oversee and manage a performance appraisal system that drives high performance

Qualifications, knowledge & experience: 

• Bachelor’s degree in Business Administration/Management, Human Resource Management, Human Resource Development or Psychology.
• A minimum of 4 years’ related experience required
• Prior knowledge of Jamaica’s Labour Law
• Experience using HR Plus is an asset

Functional skills and abilities: 

• Emotional Intelligence
• Active listening
• Computer skills with working knowledge of Data Collection and Analysis
• People Management
• Decision-making skills
• Detail-oriented
• Confidentiality
• Interpersonal skills
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Working understanding of human resource principles, practices and procedures
• Excellent time management skills with a proven ability to meet deadlines
• Ability to function well in a high-paced and at times stressful environment
• Proficient with Microsoft Office Suite or related software