Payments & Allocations Officer

The role supports financial accuracy through discrepancy resolution, journal postings, audit preparation, and adherence to internal controls, while maintaining strong stakeholder relationships and confidentiality.

Job Purpose:

The Payments & Allocations Officer is responsible for accurately processing and allocating payments while ensuring timely updates to client and customer accounts. The role supports financial accuracy through discrepancy resolution, journal postings, audit preparation, and adherence to internal controls, while maintaining strong stakeholder relationships and confidentiality. This position contributes to smooth operational workflows by providing support during peak periods and responding proactively to ad hoc requests.

• Process remittances accurately and within one days of receipt for assigned.
• Allocate payments to client and accounts, maintaining up-to-date records
• Liaise with internal and external stakeholders to resolve payment discrepancies
• Maintain a tracker of all discrepancies and ensure timely follow-up and resolution
• Build and maintain strong working relationships with colleagues and external partners
• Assist with internal and external audits by preparing documentation and responding to queries
• Prepare and post journal entries in compliance with accounting standards
• Respond to ad hoc requests and tasks with flexibility and a proactive approach
• Maintain confidentiality of all company information and adhere to policies and procedures
• Support operational peaks, which may include shift work or extended hours
• Demonstrate strong attention to detail and accuracy in financial processing
• Communicate effectively and build relationships across teams
• Work independently and collaboratively as part of a team
• Use Microsoft Office Suite (Excel, Word) and financial/accounting systems proficiently
• Participate in audit processes and ensure compliance with internal controls

Experience Requirements:

• 2–3 years’ experience in accounting, finance, accounts receivable/payable, or cash application
• Experience processing payments, allocations, or reconciliations in a high-volume environment
• Hands-on experience with financial or accounting systems (e.g., Sage, QuickBooks, SAP, Oracle)
• Proven ability to investigate and resolve payment discrepancies within set timelines
• Experience preparing and posting journal entries in accordance with accounting standards

Education Requirements:

• ACCA Level 1 or 2, CAT, AAT, or Diploma or Associate Degree in Accounting/Business with relevant experience may be considered