Parts Support Clerk

Applications are invited for a Parts Support Clerk to answer calls, respond to customer queries, and provide administrative support within a Parts Department.

Applications are invited for experienced candidates to fill the position of Parts Support Clerk within a Parts Department within the Automotive industry.

The successful candidate will play an important role in supporting the daily operations of the department by providing administrative assistance, answering incoming calls, and responding to customer queries in a timely and professional manner. The role requires a customer-focused individual who is efficient, proactive, and able to communicate effectively while working in a fast-paced environment.

This is an excellent opportunity for someone who enjoys interacting with customers and contributing to a team dedicated to delivering efficient service and support.

JOB DESCRIPTION

 Qualifications & Experience

• Associate Degree in Business Administration or equivalent OR 3 year or more years of experience in a similar position.

 Required Knowledge

• Knowledge of customer service principles and practices.
• Knowledge of administrative and clerical procedures
• Knowledge of Microsoft Office suite.

Main Duties & Responsibilities

• Receive inbound calls, screen and appropriately dispatch where necessary
• Monitor the WhatsApp line, and respond accurately and timely
• Provide accurate and timely response to customers’ queries
• Assist in the preparation of parts estimates
• Follow up with customers for the completion of sales transactions
• Process customer transactions to include the receipt of payments and generating of invoices/receipts
• Resolve customer complaints, guide them and provide relevant information.

 Required Skills & Competensies

• Excellent interpersonal skills.
• Customer-centric
• Ability to manage stress
• Computer literate
• The ability to communicate well both orally and in writing.

Applications along with resumes should be submitted no later than Thursday, March 19, 2026.

All applications are welcome, but only short-listed candidates will be contacted.