Parts Sales Representative

The primary objective of this role includes providing exceptional customer experience by offering a friendly, efficient and knowledgeable service while assisting our customers to ensure that they get the correct parts the first time.

Inchcape is the leading global automotive distributor operating in more than 40 markets. We partner with some of the biggest brands in the business to power better mobility today and in the future.

Our diverse global team of over 20,000 talented people foster an inclusive and collaborative culture, championing a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, dedicated to shaping a successful and sustainable future for the industry.

Here, you will unlock your full potential with career opportunities and learning experiences. You’ll work with cutting-edge technology, ground-breaking innovation, and forward-thinking colleagues. If you are highly driven with a can-do attitude, and you bring out the best in yourself and others, then join us to power new futures.

 Parts Sales Representative - Barbados

Publication valid for local applicants only.

Our Parts Sales team is currently looking for a talented Parts Sales Representative for Barbados who will be the principal point of contact between the company and its after-sales parts customers. The primary objective of this role includes providing exceptional customer experience by offering a friendly, efficient and knowledgeable service while assisting our customers to ensure that they get the correct parts the first time.

Here’s what you’ll be doing:

• Presents, promotes and sells the company’s parts products.
• Delivers exceptional customer service to all existing and prospective customers through the company’s various contact channels.
• Identifies the correct parts needed to address the customers’ needs on the first visit.
• Uses the manufacturers’ Electronic Part Catalogs (EPC’s) to obtain information on parts required by model.
• Ensures adherence to manufacture specifications.
• Coordinates any activities to ensure the correct part is identified and obtained.
• Utilizes all available information to ensure proper resolution of problems.
• Monitors stock trends and notifies franchise team of any demand changes or potential risks.
• Maintains accurate records and ensures systems are updated with any Sales and Lost sales.
• Delivers upon agreed sales targets.
• Suggests new sales measures to ensure customer satisfaction and works closely with the Sales Team to develop new business opportunities while complying with company policies.
• Establishes, develops and maintains positive business and customer relationships to encourage repeat business.
• Greets customers in a timely, friendly manner.
• Provides accurate and honest advice to customers on the care of their vehicles when selling parts.
• Collects the necessary information pertaining to the request before processing the order.
• Handles customer complaints tactfully, promptly with genuine concern, and in keeping with company values and guidelines.
• Takes the initiative to exceed customer satisfaction, even if it requires overcoming obstacles.
• Provides clear and legible records for both customer and dealership use.
• Monitors the progress of part request and contacts customers regarding changes to the time and cost estimates.
• Follows up with customers to ensure satisfaction.
• Continuously drives and supports all team members in overcoming obstacles in order to exceed customer expectations and deliver exceptional customer service
• Maintains a clean and tidy work area at all times.
• Maintain a professional appearance.
• Perform other reasonable and related duties as required.

We'll make a match if you meet the following requirements:

• At least five (5) CXC level passes including Mathematics and English at grade 2 or higher
• A minimum of three (3) years of sales experience
• Previous experience utilizing Electronic Parts Catalogues would be an asset
• Demonstrated history of solid performance and sales success
• Ability to meet and surpass sales targets
• Computer literacy with a good working knowledge of Microsoft Office
• Excellent communication skills and salesmanship

Information:

• Reports to: Operations Sales Lead
• Location: Warrens Industrial Park
• Work Model: On Site.

At Inchcape Americas, we are committed to building a diverse, inclusive, and authentic workplace. Inchcape is for everyone. If you are enthusiastic about this role and share our values of delivering great experiences through innovative thinking and working better together, we invite you to apply.

We support diversity and inclusion in all its forms, without discrimination based on age, gender, sexual orientation, nationality, religion, or disability.