Overnight Dispatcher / Logistics Coordinator

Adlinc Business Services Limited, an outsourcing company aiming to offer top-tier 24/7/365 dispatch and delivery support to North America, is seeking an enthusiastic and detail-oriented Overnight Logistics Coordinator to join our team.

Role Overview

This role will be instrumental in providing real-time coordination between drivers and customers while ensuring high satisfaction levels..

Key Responsibilities

• Receive customer orders and efficiently assign them to available contract drivers in relevant North American cities.
• Utilize mapping and dispatch software to determine the most effective routes and ensure timely deliveries.
• Handle inbound calls, emails, and chat inquiries from clients promptly and professionally.
• Resolve client queries, issues, and concerns related to dispatch, delivery, and other service offerings.
• Continuously track the progress of dispatched orders, addressing any delays or complications swiftly.
• Handle any post-delivery inquiries or issues, providing solutions in a timely manner.
• Maintain accurate records of all client interactions, transactions, and feedback.
• Must be able to work onsite between the hours of 10pm and 7 am or 11pm and 8am any day of the week. 

Qualifications

• High school diploma; Associate’s or Bachelor’s degree is a plus.
• Previous experience in dispatch, customer service, preferably in the logistics, courier, or BPO sectors.

Skills

• Proficient in using computers, CRM software, dispatching software and tools.
• Ability to multitask, prioritise, and manage time efficiently, handle high-pressure situations, and make quick decisions.
• A proactive problem solver with a keen attention to detail.
• Exceptional communication skills, both verbal and written, in English.
• Must be able to work a flexible schedule including overnight and weekends as required.
• Familiarity with North American business etiquette and cultural nuances.

Benefits

• Group Health and Life 
  
• Two Weeks Paid Vacation
  
• After-hours Transportation

• Familiarity with North American business etiquette and cultural nuances.