Outbound Sales Supervisor

Outbound Sales Supervisor- MBJ

Are you a results-oriented individual who has the courage & confidence to ask for the sale? 

Can thrive in an environment where you are expected to reach or exceed sales goals and quotas? 

Are you motivated to achieve individual and group sales goals?

We are looking for you!

Teleperformance is a worldwide leader in outsourced omnichannel customer experience management and connects the biggest and most respected brands on the planet with their customers daily. We are looking for a passionate, goal-oriented individual with excellent sales and negotiation skills to lead a group of agents on an outbound sales project.

Main Responsibilities

• Responsible for monitoring the day to day activity levels within an outbound sales call center.
• Directly responsible for Agent Development.
• Manage and develop a team of assigned Agents to meet and exceed performance, quality, end-user satisfaction, client satisfaction and any other relevant key operational metrics by providing them guidance, support and education.
•   Review team and Agent performance and quality metrics on a regular basis to ensure that all operational metrics are met.
•  Support, motivate, evaluate, develop and coach Agents to continually meet and exceed their individual / team targets
•  Completes regular monitoring’s of team’s handled contacts and provide appropriate feedback, coaching and education to ensure Agents meet the minimum client requirements
•  Proactively maintain and deliver the required service levels whilst maximizing productivity in the team to ensure the desired financial goals.
•  Provide “real time” support to Agents experiencing difficulties on calls and handles escalated irate and/or upset customers' inquiries promptly & professionally when necessary
• Improve results by evaluating processes and recommending changes.
• Coordinate and enforce system policies, procedures, and productivity standard

Education/Experience

• Associate Degree or higher
• Minimum 2 years supervisory experience in sales required

Skills and Competencies

• Strong sales skills
• Good communication skills: written and oral 
• Strong problem solving,  analytical and leadership skills
• Working knowledge of managing KPIs

Requirements:

• 18 years or older
• Possess a valid ID, TRN and NIS
• Flexible to work after hours & weekends

We are proud to be part of the Teleperformance family and offer our team members a great place to work and much more.

• Competitive hourly pay plus incentives
• Health benefits, Paid time off
• Nurse, Doctor & Counselor on site
• Employee Engagement Programs: Staff Parties, Sports Clubs, Fun Festival Talent Show & much more!