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Outbound Sales Supervisor
NICE Global
- St. James / Trelawny / Westmoreland
- Not disclosed
- Permanent full-time
- Updated 07/05/2024
'Outbound Sales Supervisor'
Outbound Sales Supervisor
Position Summary:
As the Supervisor for our Outbound Sales Team, you will play a pivotal role in re-engaging past customers and bringing them back to our services. Your leadership will guide the team in effectively reaching out to previous customers, addressing their concerns, and securing their re-enrollment, as well as driving general sales performance.
Primary Responsibilities:
- Supervise and lead a team of Outbound Sales Agents.
- Ensure the team meets and exceeds sales goals.
- Develop strategies and set goals for customer re-engagement and retention.
- Provide coaching and training to team members to enhance their performance.
- Monitor team performance and report on KPIs.
- Handle escalations and make decisions that affect sales.
- Ensure compliance with company/client policies and standards.
Essential Entry Requirements:
- Minimum 1-year BPO sales management experience.
- Minimum of 4 CXC subjects (Math and English included) or equivalent education.
- Excellent organizational and multi-tasking skills required
- Superior customer service phone skills a must
- Ability to work under moderate supervision and be self-motivated
- Be 18 years or older
- Must have a valid Government issued ID
- Working knowledge of internet browsers and Windows based platforms
- Must pass a computer competency exam
- Must be flexible and able to quickly adapt to changes in a dynamic working environment
- Strong work ethic and strict schedule adherence is a must!
Benefits Of Working for NICE Includes:
- Paid Training
- Subsidized Lunch/Beverages
- Free Round-Trip Transportation from Downtown
- Health And Life Insurance Eligibility
- Employee Referral Bonus Program
- Employee engagement activities
- Potential for KPI performance incentives
- Upward mobility.
Thank you for your application!
Ref: Sales Supervisor
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