Optical Assistant

Optical Assistant

Comprehensive Eyecare is seeking Optical Assistants for its Kingston, Junction and Mandeville locations. The Optical Assistant is a key frontline team member and the first point of contact for our customers. This role requires a friendly, professional individual with a passion for customer service and eye care support.

Key Responsibilities

• Greet and assist customers in a professional manner
• Schedule, track, and follow up on customer appointments
• Maintain accurate customer records and reports
• Assist with optical dispensing and frame adjustments
• Conduct pre-screening tests (autorefraction, visual acuity), where applicable
• Process and submit prescription glasses orders
• Manage inventory and collect customer payments
• Maintain a clean, sanitized, and organized workspace
• Represent Comcare Optical at promotional events

Requirements

• NVQ-J Level 2 in Administrative Assistant or Customer Service (or equivalent)
• Certificate in Visual Acuity Testing
• Experience in a similar setting is an asset
• Working knowledge of accounting software (e.g., QuickBooks).
• Proficiency in Microsoft Office applications.
• Strong communication, organization, and customer-service skills
• Ability to work independently with minimal supervision

Why Join Us?

• Supportive team environment
• Opportunities to grow within the optical services field
• Exposure to clinical, customer service, and promotional activities