The JESS Advisory Opportunity and Engagement Set-up (OES) resources are responsible for performing various tasks in accordance with standard operating procedures provided by the Clients’ Advisory (OES) Services.

OVERVIEW:

KPMG Jamaica has a delivery center named “Jamaica Extended Support Services (JESS)” operating from Kingston, which is contracted to provide back office support to its member firm KPMG United States (“the Client”).  The Clients’ Advisory function is expanding operations at JESS to support the Opportunity and Engagement Set-up (OES) process area.  Team members within the delivery center work with Client’s stakeholders under a team extension model to support Client’s back-office operations.

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The Clients’ Opportunity and Engagement Set-up team works closely with the Client’s services delivery teams to manage key administrative and compliance activities within the OES lifecycle. This position applies knowledge, judgment, analytical and communication skills, and Client’s policies to complete moderate to complex customer service processes.

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JOB SUMMARY:

The JESS Advisory Opportunity and Engagement Set-up (OES) resources are responsible for performing various tasks in accordance with standard operating procedures provided by the Clients’ Advisory (OES) Service  team including, but not limited to creating and maintaining new entities/ opportunities, build pricing workbooks, generating client & engagement acceptance requests, and collaborating with Client’s internal stakeholders to manage engagement set-up activities such as opening engagement codes, etc. This team will interface constantly with senior leaders of the Client Service delivery teams including Partners and Managing Directors (MD).

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The JESS Officer reports primarily to the JESS Advisory (OES) Manager but will also take direction from other Advisory (OES) Client team members who are accountable for supported work.

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JOB RESPONSIBILITIES

• Completes key administrative and compliance OES processes in accordance with established policies and procedures
• Assist Client Service Team with completing all opportunity and engagement opening processes such as
  • Create opportunity
  • Draft pricing
  • Submit sentinel
  • Processes Client and Engagement acceptance (CEAC) procedures
• Consistently prioritizes, delegates, and delivers on assigned tasks
• Gather information from the Clients engagement workflow tool and work as a team to process all request in a timely manner.
• Assist with Weekly Pipeline Clean-up of Past Due Opportunities
• Providing financial reports from third party research sources such as Dun & Branstreet (D&B) as required
• Help research root cause for recurring issues and recommend mitigating solutions
• Support the implementation of continuous improvement initiatives such as automation and process improvements
• Expand existing system experience and/or learn all required system processes associated with technology solutions required of the OES team
• Any other duties as may be assigned by your reporting Manager or the Business/Client

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​​EDUCATION/EXPERIENCE

• Bachelor’s Degree in Business Administration or another related field
• A minimum of one-year experience in the professional services industry, General Operations, or similar process
• Experience in MS Office suite (Excel, Word, Outlook, PowerPoint) required, including advanced Excel skills including pivot tables, VLOOKUP, charts, etc.
• Experience developing documentation including process flow, standard operating procedures (SOP), etc.
• Familiarity with software applications and systems of the Firm, including Salesforce, Pricing tool, Sentinel and CLEAS preferred
• Strong project management experience a plus
• Operational & performance or dashboard reporting experience a plus
• business intelligence tools a plus
• Demonstrated experience working and collaborating with senior leaders

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SPECIAL CONDITIONS

• Our team is using a hybrid work model, allowing flexibility between working from home in Jamaica and being in the office. Expected to spend a minimum of five days each month in the office, though this number may increase depending on business needs
• Expected to work in a fast pace team environment
• Will be working primarily in a paperless environment and expected to be using information systems for the entire workday to access data or perform activities
• May be required to work extended hours periodically or on public holidays

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Why Join Us? At KPMG Jamaica's JESS, you'll be part of a supportive and innovative team. We offer opportunities for professional growth and development, and the chance to make a meaningful impact.

Apply Today! If you're ready to take your career to the next level. Let's achieve excellence together!

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We thank all interested applicants however, only shortlisted candidates will be contacted.​

Learn more about K-JESS here: K-JESS Homepage

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© 2026 KPMG Jamaica Extended Support Services Limited, a company incorporated in Jamaica and a member firm of the KPMG global organization of independent member firms affiliated with KPMG International Limited, a private English company limited by guarantee. All rights reserved.