Operations Support Officer

As an Operations Support Officer, you will provide efficient support to JNMS's distribution network, processing money transfer and bill payment transactions.

Job Title: Operations Support Officer
Location: Kingston, Jamaica, In-Person
Company: JN Money Services (JNMS)
Employment Type: 2 YR Contract, Full-time

About Us:

We are The Jamaica National Group Limited, representing a globally respected brand, boldly finding ways to enrich lives and build better communities. Our core values make us who we are and are demonstrated in everything we do; rooted in RESPECT we believe our everyday jobs contribute to something bigger than ourselves. We are dependable and pride ourselves in our authenticity and in the transparent solutions we create that bring value to our customers.

About the Role
We’re looking for an Operations Support Officer to join our Kingston-based team and support the JNMS distribution network in delivering money transfer and bill payment services. This is a shift-based role (Mondays–Saturdays and public holidays, between 3:00 a.m. and 7:00 p.m.).

Key Responsibilities

• Reinstate, reprocess, and release transactions:
  Provide daily support to JNMS locations by reinstating suspended money transfer transactions, processing amendments, and completing reissues or refunds—all within defined service timelines.
• Investigate and resolve transaction issues:
  Troubleshoot and resolve transaction-related problems raised by branches or customers. Ensure timely follow-up and resolution.
• Manage general and customer queries across the distribution network:
  Act as a support hub for JNMS branches and agents, responding to operational and customer service queries with clarity and professionalism.
• Prepare reports, process corporate payments, and maintain document compliance:
  Generate transaction reports for internal and external use, process corporate bulk payments and bank transfers, and ensure proper handling and filing of transaction documents in line with JNMS policies.
• Support reconciliation and audit readiness:
  Perform regular transaction reconciliations to maintain data integrity. Help ensure the department is always prepared for internal audits or compliance reviews.

What You’ll Need

• Bachelor's degree in Business Administration or related field
• Strong analytical thinking, customer orientation, and teamwork
• Excellent written and verbal communication skills
• Proficiency in Outlook, Excel, Word, and database systems
• Knowledge of the JNMS branch network is an advantage

Why Apply

• Gain hands-on experience in fast-paced financial operations
• Work with a collaborative and customer-focused team
• Expand your skills in transaction processing, reporting, and compliance

Apply by July 7, 2025
Submit your application now to join a team that helps move money reliably and securely across Jamaica and the world.