Operations/Supply Chain Manager

The Operations/Supply Chain Manager is responsible for the end-to-end management of the company’s supply chain operations, ensuring the efficient, compliant, and cost-effective flow of pharmaceutical, nutraceutical, and wellness products

Job Summary:

The Operations/Supply Chain Manager is responsible for the end-to-end management of the company’s supply chain operations, ensuring the efficient, compliant, and cost-effective flow of pharmaceutical, nutraceutical, and wellness products. This role oversees purchasing, inbound logistics, warehousing, demand planning & forecasting, and outbound logistics, ensuring product availability, regulatory compliance, and service excellence to customers and partners. He/she will lead a cross-functional team, collaborate with suppliers and regulatory bodies, and drive initiatives to optimize inventory, improve operational efficiency, and support business growth.

 Key Responsibilities and Duties:

Purchasing & Supplier Management

• Lead procurement strategy for pharmaceuticals, health & wellness products, and medical supplies.
• Manage supplier relationships, negotiate contracts, pricing, and lead times.
• Ensure all purchases meet regulatory requirements (Ministry of Health, Chemistry Food & Drugs, CARPHA, etc.).
• Track vendor performance and quality compliance.
• Conduct cost-saving initiatives without compromising product quality.

 Demand Planning & Forecasting

• Develop accurate forecasts based on sales trends, seasonality, MOH requirements, and market insights.
• Collaborate with Sales, Marketing, and Finance to ensure alignment of demand plans with business objectives.
• Monitor stock levels, expiries, and slow-moving items to minimize losses.
• Implement forecasting software or tools to enhance accuracy and visibility.

Inbound Logistics

• Oversee import logistics for pharmaceuticals and wellness products.
• Manage coordination of international shipments, customs clearance, regulatory documentation, and port operations.
• Ensure cold chain compliance where applicable.
• Optimize freight rates, shipping modes, and delivery schedules.

Warehousing & Inventory Management

• Lead warehouse operations ensuring adherence to Good Distribution Practices (GDP).
• Oversee receiving, put-away, storage, cycle counts, and inventory integrity.
• Implement layout improvements and warehouse automation/technology upgrades.
• Ensure environmental controls for sensitive pharmaceutical products.
• Enforce health, safety, and compliance standards.

Outbound Logistics & Distribution

• Manage order fulfillment, route planning, and delivery performance.
• Ensure timely and accurate deliveries to pharmacies, hospitals, distributors, and retail partners.
• Optimize local distribution costs and last-mile logistics.
• Ensure cold chain integrity where required.

Compliance & Quality Assurance

• Ensure all supply chain operations comply with GDP, import regulations, and MOH requirements.
• Maintain accurate documentation for audits, inspections, and certifications.
• Collaborate with QA/QC teams to resolve quality issues.

Leadership & Team Management

• Lead and develop teams across procurement, logistics, and warehouse operations.
• Establish KPIs, conduct performance reviews, and implement training programs.
• Foster a culture of continuous improvement and operational excellence.

 Strategic & Operational Projects

• Drive supply chain modernization initiatives (automation, ERP upgrades, data analytics).
• Support business expansion, new product launches, and strategic partnerships.
• Lead cost-reduction, efficiency, and service-level improvement projects.

Export & Regional Shipping Experience

• Proven experience managing export operations, including documentation, customs compliance, scheduling, and coordination with regional carriers and freight forwarders.
• Strong understanding of Caribbean trade routes, regulations, and shipping practices.
• Ability to ensure accurate preparation of commercial invoices, packing lists, Certificates of Origin, and regulatory export documentation.

Free Zone Operations Knowledge

• In‑depth knowledge of Free Zone regulations, processes, and compliance requirements, including inventory control, bonded goods, and movement of cargo in and out of Free Zone facilities.
• Experience managing or overseeing a Free Zone warehouse and working with Free Zone authorities to ensure adherence to operational and reporting standards.
• Ability to maintain accurate records, reconcile stock under Free Zone rules, and support audits or inspections.

Warehouse & Logistics Coordination

• Hands‑on experience coordinating warehouse activities related to exports, order preparation, and dispatch within Free Zone environments.
• Understanding of best practices in warehouse safety, stock rotation, and logistics efficiency.

Qualifications & Experience

• Bachelor’s degree in Supply Chain Management, Logistics, Operations, Business, or related field.
• Professional certification (preferred): APICS CPIM/CSCP, CIPS, PMP, or IATA Logistics.
• Minimum 7–10 years’ supply chain experience, preferably in pharmaceutical or FMCG distribution.
• Strong knowledge of GDP, MOH import regulations, and pharmaceutical documentation requirements.
• Experience with ERP systems, WMS, and forecasting tools.

Skills & Competencies

• Strong analytical and forecasting skills.
• Excellent negotiation and vendor management capabilities.
• Thorough understanding of import logistics and customs procedures.
• Leadership, team development, and cross-functional collaboration.
• Strong problem-solving and decision-making abilities.
• High attention to detail and compliance mindset.
• Effective communication and stakeholder management.