Operations Supervisor

The Operations Supervisor is responsible for coordinating and supporting day-to-day operations across all business units including Guarding, Cash-in-Transit (CIT), and Electronic Security (Alarms).

ASSL Jamaica

Job Title: Operations Supervisor

Summary:

The role focuses on ensuring service delivery excellence, compliance with standards, effective supervision and ensuring budgets/objective are met for the departments This position plays a hands-on role in monitoring and aligning performance, enforcing policies, resolving issues, and tracking performance metrics, while collaborating closely with unit managers to maintain high operational standards.

Key Responsibilities:

 Guarding Operations

• Ensure all guards are punctual, present, and correctly rostered.
• Conduct daily attendance checks and verify shift deployments and quality of service.
• Enforce adherence to site standing orders, SOPs, dress code, and conduct standards.
• Investigate and resolve absenteeism, no-shows, or late arrivals immediately.
• Support field teams and supervisors with coverage issues and operational challenges.
• Provision of reports such as attendance and so forth to perform analysis and make recommendations on improvements.

CIT (Cash-in-Transit) Oversight

• Ensure CIT vehicles depart on time according to the daily dispatch schedule.
• Coordinate and monitor route planning, team readiness, and delivery timelines.
• Track and report fuel usage, vehicle condition, and route deviations.
• Follow up on incidents, delays, or breakdowns and coordinate recovery or support.

Alarms and Electronic Services

• Confirm technician assignments, dispatch schedules, and site attendance.
• Support coordination of installation, servicing, and alarm response timelines.
• Verify equipment readiness and adherence to customer service standards.

Expense & Asset Tracking

• Monitor fuel usage for CIT and patrol vehicles and flag any anomalies.
• Track daily operational expenses (e.g., batteries, uniforms, supplies) for accountability.
• Ensure equipment (e.g., radios, cash boxes, firearms, vehicles) is functional, secured, and used responsibly.
• Report damages, losses, or operational inefficiencies.

Standards & Compliance

• Conduct field audits to ensure SOPs, safety guidelines, and quality protocols are followed.
• Monitor field team compliance with operational checklists and reporting standards.
• Enforce company regulations on appearance, conduct, and site protocols.

Reporting & Issue Resolution

• Maintain detailed daily reports on guard performance, CIT activity, vehicle status, and incidents.
• Report and follow up on disciplinary, absenteeism, or performance-related issues.
• Liaise with clients and internal managers to address concerns and provide operational updates.

Any other duties assigned by management.

Qualifications & Experience:

• 3–5 years of experience in security, logistics, or operations coordination roles.
• Minimum of CXC passes in English and Mathematics or equivalent certification.
• Solid knowledge of Guarding and CIT operations.
• Familiarity with shift scheduling, route planning, and asset tracking.
• Competence in basic reporting, Excel, or dispatch systems is an asset.
• Strong field presence, leadership, and ability to handle real-time operational challenges.
• Must possess a valid driver’s license and be willing to travel between sites.
• Must be available for shift work, including nights, weekends, and public holidays.