Operations Risk Review Associate

While we appreciate all applicants, only applications received via Sagicor's career portal https://career4.successfactors.com/career?company=sagicorfinP2 will be considered.

"Looking for a diverse and rewarding career? If you're looking to grow your career within a stable and growing financial services company, then Sagicor may be right for you!"

Sagicor Life Jamaica Limited is seeking a suitable candidate to join our Business Optimization and Systems Control team in the capacity of:

Operations Risk Review Associate (Grade 2)

Provide assistance in coordinating the day-to-day activities on all client risk and suspected fraud issues for Insurance Operations Services; to review, investigate and resolve client complaints or reports received that are contrary to the Company’s policies and procedures.

Support Operations Monitoring & Control in the administration framework for regulatory compliance and controls in accordance with the guiding principle governing the financial sector along with the Company’s Code of Business Conduct and Ethics.

Location: Kingston

As an Operations Risk Review Associate, you will:

• Assist in coordinating the activities relating to allegations made by clients with regards to any suspected fraudulent misconduct.
• Compile all supporting formal documentation regarding findings of any investigation or allegations made by a client and submit report to the relevant Department.
• Assist in maintaining records related to fraud cases (email communication, investigation reports/statements etc.)
• Monitor advisors including those on the watch list for any irregularities and submit the findings to the officer.
• Follow up with all branches and brokers/agencies to submit their quarterly receipt book audit report and compile summary of reports submitted each quarter.
• Compile information from audits conducted and prepare quarterly report to be submitted to Internal Audit Department. Make recommendations to remedy any gaps in our processes that may be found.
• Assist in conducting Client Due Diligence (CDD) and Enhanced Due Diligence (EDD) for medium and high risk-rated insurance clients.
• Provide support in monitoring the Client Complaint Register/Portal.
• Prepare account and compile supporting documentation in cases where misappropriation or fraud is suspected; and update the portal accordingly
• Assist with presentations related to: compliance with policies and procedures & spreading awareness regarding fraud prevention across insurance operations.
• Prepare and submit reports on activities performed, including any recommendations or gaps identified, during the month in review.
• Perform any other job-related duties assigned from time to time.

What do you need?

• Minimum of an Associate's Degree in in Business Studies or equivalent qualifications from a recognised institution.
• Minimum of two (2) years’ experience in the Life Insurance industry
• Sound knowledge of computer software packages including spreadsheet and word processing applications.
• LOMA certification would be an asset.
• Detailed oriented.
• Excellent oral, written communication and time management skills.
• Good interpersonal and human relation skills.
• Sound knowledge of the requirement of the regulatory bodies in Jamaica and Cayman.
  
  
  
  

  If this role is of interest to you, kindly submit an application via Sagicor's career portal no later than September 19, 2025.

  While we appreciate all applications, only shortlisted candidates will be contacted.