Operations Projects and Systems Officer

The Operations, Projects and Systems Officer coordinates projects, oversees business systems and supports the management of day-to-day operations across the business divisions of the United Church Mission Enterprise.

RESPONSIBILITIES AND DUTIES

The Operations, Projects and Systems Officer will have primary responsibility for:

Operations Management & Process Improvement

• Oversee day-to-day operational activities to ensure the smooth functioning of all business units.

• Monitor and evaluate workflows to identify inefficiencies and implement process improvements.

• Conduct quarterly operational audits of the Interment Management System (IMS) to ensure compliance, data accuracy, and optimal usage by staff and Funeral Homes.

• Archive and maintain operational data in accordance with the Data Archiving Policy.

• Prepare and submit monthly operational and performance reports to management.

Systems & Resource Management

• Manage and optimize use of business systems (IMS, Sagicor payment portal, security systems, etc.) to support service delivery.

• Coordinate with vendors and service providers to maintain functionality of operational systems and office infrastructure.

• Ensure timely renewal of insurance policies and other operational contracts.

• Oversee procurement and inventory of office equipment and supplies to ensure cost efficiency and availability.

Team Coordination & Development

• Provide operational training and guidance to new and existing employees to ensure adherence to standard operating procedures (SOPs).

• Support and supervise customer service employees in the absence of managers to maintain operational continuity.

• Coordinate internal training programmes to strengthen system and operational competencies.

Customer Experience & Compliance

• Investigate and resolve operational or customer service issues, ensuring corrective actions are documented and implemented.

• Monitor and verify online payments to ensure accuracy and timely reconciliation.

• Communicate service interruptions or operational changes to relevant stakeholders promptly.