Operations Manager - St Kitts and Nevis

The Operations Manager is a Strategic Position, responsible for efficient, effective and profitable operations of all store outlets within the Island

Duties and Responsibilities

1. Oversee the operations of all stores and prep kitchen, ensuring that stock, company 
policies and procedures, cleanliness, customer service, product quality and product 
consistency standards are achieved at all times
2. Recruitment and Selection of the highest quality staff for all operations on the Island
3. Assist the Country Manager with negotiations for vendors and service providers and 
manage all client relationships
4. Implementing policies and ensuring compliance to mechanisms to keep food cost, 
beverage cost, Labour cost and other operational costs (e.g., telephone, water, utilities
expenses) within budgeted expectations.
5. Create and manage all rosters, ensuring that operational needs including exceptional 
customer service expectations, are always met
6. Ensure that all sales and labor and food cost targets are met
7. Meet and exceed all company established sales goals and performance goals, special 
attention being paid the quality of Customer Service and the customer experience
8. Maintain Company standards with respect to employee attire, grooming and personal 
hygiene by actively overseeing all operations for all brands within the Island
9. Visit stores daily, conducting at least three (3) random store checks to ensure that all 
stock handling, cash handling and company policies and procedures are being 
followed, providing compliance/ audit reports by the 1st day of the following month, 
to the Country Manager and executive committee
10. Prepare food and labor cost presentations for the Executives to be presented and 
reports submitted by the 1
st working day of each Quarter for the previous quarter, with 
100% accuracy
11. Ensure that all customer complaints received are rectified within 24 hours of each 
complaint arising
12. Ensure that all stock orders are placed within designated timelines, and efficient 
forecasting is done to ensure that customer needs are met
13. Oversight of all company assets at each store, ensuring that cash and stocks (including 
and not limited to tables, coffee machines, cutlery, inventory) are accounted for at each 
opening and closing hour, with 100% accuracy
14. Ensure that all wastage at stores is recorded by Store supervisors, and such wastage 
are costed in accordance with Company benchmarks. Wastage must be approved by 
the Operations Manager, for discarding
15. Ensure that all stock overages and shortages are recorded by using the Rit 1, PB 17 or 
other reports required for managing stock overages and shortages. Such reports are to 
be submitted to the Audit Department (Trinidad Head Office) by the 1st working day 
of the following month, for the previous month, with 100% accuracy.
16. Rostering, training and mentoring/ coaching all staff
17. Verify all log books for dry, cold storage and heating equipment at all locations, to 
ensure that temperatures are consistent with Company and public health requirements
18. Ensure that all employee performance appraisals are completed within designated 
timelines, with 100% accuracy
19. Any other duty or project that is required by Management 
Management reserves the right to modify this job description at any time, with or 
without notice, based on the strategic and operational demands of the Company
 
Behavioral Competencies:

➢ Ethical Practice and highly confidential
➢ Excellent Communication Skills
➢ Time Management
➢ Detail Oriented
➢ Ability to work in dynamic environments

Education and Experience Requirements:

➢ Bachelors Degree in Business Management/ Operations Management
➢ At least 5 years in a senior management position, based in operations

➢ Proficient in MS Word and MS Excel