Operations Manager
Guardsman Group
- Kingston and St. Andrew / St. Catherine
- Not disclosed
- Not disclosed
- Updated 11/07/2025
- HRD
The Operations Manager is responsible for overseeing the day-to-day operations of a specialized tactical unit within the Guardsman Group.
Job Summary
This role involves managing personnel, ensuring compliance with regulatory and internal standards, and maintaining high service delivery across a 24/7 operational environment. The incumbent will be required to provide strategic and operational leadership, monitor team performance, and support the execution of the unit’s objectives in alignment with the company’s goals.
Key Responsibilities
Supervise Mobile Supervisors and Responders to ensure optimal staffing and performance.
Oversee shift coverage, roster planning, and deployment in alignment with operational KPIs.
Ensure staff are compliant with firearm licensing, PSRA, defensive driving, and tactical refresher courses.
Address incidents, conduct field reviews, and report on service performance and compliance.
Monitor assets including weapons, vehicles, uniforms, and communication tools.
Serve as liaison between command center, clients, and executive leadership.
Prepare reports, client updates, and support audits or investigations as needed.
Qualifications & Skills
Bachelor's degree in Business Administration or related field
5+ years in an operational leadership role, preferably in security or tactical services
Excellent leadership, interpersonal, and conflict resolution skills
Strong understanding of compliance requirements (FLA, PSRA, SOPs)
Strong reporting and communication skills
Proficient in Microsoft Office; working knowledge of scheduling tools is a plus
Flexible availability including after-hours support
Application Deadline: Friday, July 18, 2025
We appreciate all applications of interest, however, only shortlisted candidates will be contacted.
