Operations Manager

NOTE: CCRIF SPC is registered in the Cayman Islands and operates as a virtual organisation. Applications from citizens/residents of CCRIF Member Countries are welcomed.

JOB OPPORTUNITY - OPERATIONS MANAGER

The Operations Manager has a crucial role at CCRIF for ensuring compliance with regulatory and internal controls requirements and managing significant aspects of operations, including reporting for donor organisations, performance management, process improvement, service provider oversight, procurement and facilitating board and committee reporting, under the direction of the COO.

The main functions of the role are as follows:

Governance, Compliance and Reporting

• Periodic reporting for all donor organisations;
• Managing the preparation of Board and Committee Reports for review and submission by the COO;
• Completing of the schedule for preparation of service providers background reports, assessments, policy recommendations and other documents required by the Board and/or the Committees thereof for their meetings, conference calls, and/or other proceedings and ensures for timely review and submission by the COO and CEO.

 General Operations and Service Provider Management

• Responsible for the implementation and management of procurement and update of related policies and procedures;
• Supporting the COO in overseeing the administration of all contracts issued by the CCRIF in accordance with terms and conditions and service level agreements;
• Conducting the process of performance and due diligence assessments of all service providers in accordance with CCRIF's Outsourcing policy with input on performance appraisals from Senior Management, as required;
• Oversight of Corporate Communications to maintain, update, and refine CCRIF’s website and document and information management system;
• Supervising and appropriately delegating tasks to direct reports, managing performance effectively for department efficiency and professional growth of staff;
• Supporting the COO in the performance of activities required by the CEO and Board of Directors as delegated.

 Operational Efficiency and Performance Management

• Monitoring performance of CCRIF SPC, tracking productivity, efficiency and quality against KPIs to support the achievement of organisational strategic goals and objectives;
• Reviewing and identifying of areas for process improvements with the aim of improving operational efficiency and effectiveness;
• Providing recommendations on tools, techniques, infrastructure and systems to ensure smooth operations;
• Working with the COO, project manage the implementation and roll out of the special projects and initiatives as well as administrative and operational aspects of strategic initiatives;
• Oversight of the Information Communications Technology services through CCRIF’s IT Service Provider;
• Responsible for the implementation of CCRIF’s Business Continuity Plan (BCP).

 Qualifications and Experience

• Bachelor’s degree in business management, operations, finance, insurance or related field;
• Master’s degree in business, operations, finance or related field;
• 6 - 8 years operations experience, 5 years at a management level.
• Experience in financial services or insurance operations, specifically parametric insurance concepts, reinsurance or risk management is preferred;
• Process Improvement certification is an asset.

The full profile is provided in the Terms of Reference for this Vacancy posted on CCRIF's Job Opportunity webpage: https://www.ccrif.org/job-opportunity-operations-manager