Operations Lead - Country - Onsite, Kingston JA

Operations Lead

Purpose:

Expedites the daily activities of operational functions ensuring client satisfaction is successfully achieved and company policies adhered too, with the goal of maximizing profitability for the company. Identifies markets to be grown or maintained and develops appropriate business strategies. Supervises Freight Clerks, Broker Coordinator, Supply Chain Lead.

Functions not limited to

•Coordinate with customers (if required) on shipment handling according to standard operating procedures and customers requirements.
•Handle customer enquiries/complaints on shipment handling.
•Support the activities of AFR & OFR clerk when it is required.
•Update Caribbean Manager on progress of handling shipments and highlight on complex operations issues.
•Coordinate with airline/ shipping line /supplier/contractor contact to ensure smooth shipment handling and compliance with standard operating procedures/ customer requirements.
•Establish a long-term business relationship with airline/ shipping line/supplier/contractor (main) contact (Quarterly visit reports for each supplier).
•Liaise and negotiate rates, invoices and issues with external suppliers/contractors/customs as direct contact for the country.
•Coordinate with AFR & OFR clerk to ensure prompt issue resolution and smooth operations.
•Monitor Logs data entry as per global-, regional or customer required KPI’s.

Requirements:

Minimum: University Degree

5 years of relevant experience preferably in the Freight Forwarding and Logistics industry.

Knowledge of Customs Processes, Licensed broker (Jamaica).

Must be able to lead a team and take responsibility.