Operations Intern & Facilities & Logistics Manager

The Facilities & Logistics Manager is responsible for the strategic and day-to-day management of facility operations and logistical functions across the Jamaican locations. This role plays a critical part in maintaining a safe, secure, and efficient working environment that supports the dynamic needs of a highperformance BPO operation. The ideal candidate will be proactive, detail-oriented, and capable of leading cross-functional coordination while ensuring alignment with local compliance requirements and company standards. This is a Monday–Friday role, with occasional weekend duties required based on operational needs.

Key Responsibilities:

Facilities Management

 Oversee the overall functionality, transportation of goods and personnel, safety, cleanliness, and maintenance of the BPO facility

 Ensure building systems (HVAC, electrical, plumbing, repair, etc.) are properly maintained and function efficiently

 Inspect building structure to determine the need for repairs or renovations and schedule as needed

 Supervises the day-to-day functions of the Facilities Team including hiring, assigning workload and schedules, review of work hours and pay, leave requests, monitoring and evaluating performance, training and development, resolving issues, documenting and implementing coaching and discipline, and motivation/rewards

 Coordinates and performs maintenance and housekeeping needs for the corporate house to ensure quality experience for house guests

 Coordinate and supervise all repair and maintenance schedules, both preventive and emergency

 Manage contracts and relationships with external vendors, contractors, and service providers (shared drive)

 Ensure compliance with local building codes, health and safety regulations, and labor laws

Logistics & Operational Support

 Manage all inbound and outbound logistics including delivery, storage, and distribution of equipment, supplies, and office materials

 Supervise inventory management, asset tagging, and control procedures for operational equipment

 Support office expansion, layout planning, and workstation installations in collaboration with IT and HR

 Coordinate equipment and workspace set-ups for new hire onboarding and departmental relocations

Budgeting & Cost Control

 Prepare, monitor, and manage budgets for facilities and logistics-related expenditures

 Evaluate cost-saving opportunities without compromising quality or compliance

Develop capital expenditure proposals for major facility improvements or equipment purchases

 Ensuring alignment of site resources and activities within the budget and in line with strategic business objectives

Vendor & Contract Management

 Negotiate service contracts and manage the performance of facility-related vendors

 Ensure timely procurement of supplies and maintenance materials

 Monitor vendor compliance with service-level agreements and regulatory requirements

Health, Safety & Security

 Conduct regular facility inspections, safety audits, and risk assessments

 Manage health and safety initiatives in line with company policies and Jamaican OSHA guidelines

 Coordinates required and recommended safety signage, lighting, etc., Works with HR on regular safety drills as appropriate

 Identify risks found in the typical office setting, which is adequately lit, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.

 Liaise with property management, government inspectors, and emergency services as needed

Leadership & Collaboration

 Support facilities and maintenance staff, janitorial teams, and contracted services

 Collaborate with HR, IT, Operations, and other departments as well as property. management for all facilities, including the corporate house, to ensure a cohesive support structure for all internal clients

 Lead facilities readiness for high-volume recruitment and onboarding cycles in alignment with operational peaks

Qualifications:

 Bachelor’s degree in Facilities Management, Operations Management, Logistics, or a related field

 Minimum of 5 years’ experience in facilities or logistics management, preferably within the BPO or contact center industry  Strong working knowledge of Jamaican building codes, environmental, and labor regulations

 Proven experience managing vendor relationships and maintenance contracts

 Excellent problem-solving, organizational, and interpersonal skills  Proficiency in Microsoft Office Suite; experience with facility management systems is a plus.

Preferred Skills:

 Prior experience supporting high-volume operations in a fast-paced, customer-service-driven environment

 Ability to respond to after-hours facility emergencies

 Project management certification or experience (e.g., PMP, Lean Six Sigma)

 Familiarity with energy-efficiency and sustainability practices

Knowledge of:

 Planning, organizing and direction of maintenance and housekeeping staff;

 Basic computer skills including keyboarding; Computer programs including Word, Excel, and Outlook

Ability to:

 Operate personal computer and all necessary software

 Troubleshoot and resolve technical issues promptly; Understand and apply building system concepts such as HVAC, electrical, mechanical, plumbing, etc.; Skilled in using tools and equipment for repairs, including power tools, to perform repairs and basic maintenance

 Develop and maintain professional relationships with peers across departments; coordinate the activities or tasks of people, groups and/or organization(s); Plan, coordinate and document projects

 Supervise others by assigning/directing work, conducting employee evaluations, staff training and development, taking appropriate disciplinary/corrective actions, making hiring/termination recommendations

 Communicate information and ideas clearly, and concisely, verbally and in writing; read and understand information presented in writing; follow directions

 Think quickly about resolving emergencies or urgent issues

 Exercise physical exertion such as long periods of standing and walking; walking over rough terrain; recurring bending, crouching, stooping, stretching, reaching, or similar activities, recurring lifting of moderately heavy items up to 50 pounds without assistance; demonstrate above-average agility, and dexterity

 Learn new techniques, products and services

 Learn and follow company policies and procedures as outlined in the employee handbook.

 Demonstrate Etech’s character commitments

SUPERVISORY RESPONSIBILITIES:

 Directly supervises up to 40 team members. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.