Key responsibilities include:

• Collaborating closely with the Resort Manager and General Manager to proactively address critical operational priorities, including guest experience and team engagement.
• Supporting the development and execution of strategic goals related to key platforms such as HySat, TripAdvisor, Expedia, Booking.com, and TUI, aligned with both short- and long-term objectives.
• Providing effective leadership to department heads and operational teams to drive performance and consistently exceed guest satisfaction targets.
• Leading the response and follow-up to internal and external audits, ensuring continuous improvement across all departments.
• Coordinating the delivery of services across all operational areas, maintaining brand and company standards while surpassing guest expectations.
• Monitoring compensation costs and non-package revenue, analyzing performance, and implementing corrective actions to ensure financial targets are met.
• Coaching and developing department heads to promote career growth and ensure strong succession planning across the property.
• Proactively seeking, analyzing, and responding to guest feedback to enhance service quality and satisfaction levels.
• Conducting regular briefings and communication meetings with the Heads of Department to align objectives, share updates, and reinforce operational standards.

Education:

• Bachelor’s degree in hospitality management, Business Administration, or a related field.
• Master’s degree or additional certifications in hospitality management is a plus.

Experience:

• Minimum of 2 years of experience preferred in Reservations, Operations or Finance.
• Minimum of 2 years of experience with a data management system.

Language:

• Proficiency in English is required; knowledge of additional languages (e.g., Spanish) is highly beneficial.