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The incumbent shall oversee all Payables activities inclusive of management of cashier position and manage all activities related to inventory management, maintenance of premises, equipment and furniture.
KEY POSITION RESPONSIBILITIES:
To oversee all payables activities (cashing function and related department activities inclusive of internal audit functions).
Respond to sales personnel and brokers queries on client history, account status, and other account related matters.
Assist in managing customer complaints particularly where escalation to supervisory level may be required.
Collate monthly leave and attendance sheets for signoff by GM and submit to HR
Management of stationery inventory inclusive of procurement of office stationery supplies/cheque books/deposit bags/water/linx rolls.
Coordination of branch requests for stationery and dissemination of same to branches/agencies upon request.
Maintain customer complaints log.
Preparation and ongoing management of relief cashing and lunch schedules (Monthly)
Conduct Performance evaluation for cashier position
Manage cashier in line with company policies and procedures
Provide relief cashier support when required
Assist with loan set-ups when required
KEY BEHAVIORAL COMPETENCIES:
Must be able to communicate information succinctly and effectively to relevant stakeholders.
Must be able to actively listen to other’s opinions/views and engage in candid and constructive dialogue on difficult topics to achieve common understanding.
Meets established company service levels in addressing internal and external customer concerns and queries.
Must be able to identify or anticipate a problem, analyze its component parts and define the critical issues
Must be able to identify and source the resources required to resolve a problem/issue and communicate as required with relevant stakeholders
Must understand the company’s performance management process inclusive of the PAR process.
KEY TECHNICAL COMPETENCIES:
Basic knowledge and understanding of the core principles of insurance.
Knowledge and understanding of the range of financial products and basic insurance products and services available in the market and how that knowledge can be used to meet client needs.
Knowledge and understanding of regulatory requirements and how to meet these on a day-to-day basis.
Knowledge of the various IT systems/platforms in use (Emortelle, Microsoft 365) and ability to effectively navigate the systems to achieve company objectives and train staff where required.
QUALIFICATIONS AND EXPERIENCE:
Certificate in Office Management or general management/accounting or Finance.
Must posess a minimum of five (5) CXC passing grades (English and Math, minimum grade 2)
Minimum five (5) years’ experience in administrative/payables/accounting position or any combination thereof.
Office Coordinator - North West Premium Finance Limited
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Office Coordinator - North West Premium Finance Limited
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