Office Administrator - Corporate Services

The Office Administrator is expected to ensure a consistently professional and pleasant customer experience for incoming customer traffic through superior management of incoming call traffic and walk-in customers.

KEY POSITION RESPONSIBILITIES:

• Understand customer transaction needs and redirect accordingly to minimize waiting time.
• Re-direct specific queries to appropriate department or person(s) via email or other appropriate means where required
• Provide relief for the front desk Receptionist with any duties that she may need help with
• Ensure that the customer areas are always free of clutter, organized and conducive to receiving customers
• Review and improve efficiency and effectiveness of the processes executed by the Reception team
• Ensure proper management and improvement (where applicable) of the mail distribution process
• Assist Support services with coordinating shipments through Fed Ex/Couriers
• Opens, sorts and stamps all mail received from Reception, Post office, Branches and ensure they are suitably organized for internal dispatch
• Ensures that relevant Teams are updated and utilized appropriately.
• Manages promotional item inventory and distribution
• Completes monthly credit card expense report
• Assists with event coordination
• Assists with coordination of Agency signage and promo items
• Performs other tasks that might be assigned from time to time by SMCS
• Provide payment vouchers and ensure payments of all invoices received for the Division
• Provide a summary report of expenses submitted for payment each month
• Supervise the time and attendance of staff members
• Conduct Performance evaluations
• Set and monitor the achievement of SMART goals and initiatives within the Division
• Conduct coaching and mentoring for team members
• Manage staff members in line with company policies and procedures
• Create performance goals, training plans and professional development plans for staff members
• Conduct Monthly – Check Ins with team members to ensure they are meeting set goals within timelines.
• Create and manage Onboarding plans where required