OPTICAL SUPERVISOR

To supervise the store and provide the highest standard of patient care whilst delivering the optical store retail sales, profit numbers and KPI’s set for their location.

Management of Reports/Screens/files
• Ensure that various reports are completed as required to include but not limited to: Outstanding
Bookings, Outstanding Deliveries, Delivery notes printed and not notified, Delivery differs from
Agreement, Capture Report, Merchandise Report.
• Review Outstanding Cash Balances report on a weekly/monthly basis to ensure that all accounts are
acted upon

Stock Management
• Receive stock from suppliers, warehouse
• Process STN’s and GRN’s and action relevant reports and reconciliations.
• Ensure timely preparation and submission of variance reports, perpetual stock reports etc. to
Inventory Control Department.
• Coordinate the stocktaking activities of the branch in accordance with company policy.
• Ensure that stock losses are kept at a minimum and within loss target

Customer Care
• Ensure that customers receive service that consistently exceeds their expectations
• Ensure customer complaints are dealt with efficiently and in the best interest of the customer and
Courts
• Foster team spirit among staff to ensure that the goals of the Internal Charter are achieved
• Sanction all refunds

Merchandising of Store
• Update, print and place tickets on items
• Ensure that the guidelines relating to tagging are adhered to e.g. Manager’s special, spiffs, regular
price tags, Point of Sale (POS) stickers etc.
• Ensure compliance with stock allocation, monitoring this on a weekly basis.
• Ensure conformance with established housekeeping and Visual Merchandize standards

Cash Management
• Ensure that the cash is banked according to the company’s procedures.
• Oversee the efficient management of the cashiering process
• Authorize delivery for goods purchased

People Management
• Effectively lead, motivate and manage performance of the Optical Service Representatives (OSRs)
• Work in collaboration with the Human Capital Team, Optical Area Manager/Chain Optical Manager
and Optometrist to Identify and address training and development needs and ensure access to relevant
tools and materials
• Conducts Weekly Reviews of OSR’s.

Dispenser Duties:
• Explains prescriptions and recommends eyeglass frames and lens treatments based on their
prescription, vision needs and style preferences to ensure that they make the best choice
• Creates work orders for the laboratory and follows up to ensure that jobs are sent within the agreed
time frame
• Conducts quality checks on all finished eyeglasses upon receipt from the laboratory to ensure accurate
prescriptions, measurements, alignment and absence of scratches; and makes adjustments if
necessary
• Uses optical machines to obtain accurate measurements of patients' eyes and ensure that the frames
or lens are compatible with the prescription
• Repairs or re-fits broken eyeglass frames to guarantee sustained customer satisfaction
• Educates patients about fitting contact lenses and eyewear to ensure that they know how to care for
their contact lenses
• Creates and maintains dispensary reports outlining all jobs sent to the lab to ensure that accurate
payments are made in a timely manner

Other Duties
Ensure the store exceeds sales targets and KPI’s set
• Planning and execution of Outreaches
• Responsible for distribution of Promotional items and information to staff
• Schedule and ensure all staff attends training sessions on time
• Performs any other duties assigned by the Area Manager/Chain Manager

OB SPECIFICATIONS

QUALIFICATIONS/EDUCATION AND EXPERIENCE:
• Degree in Business Administration/Management Studies or any other related field
• A minimum of 3 years working in the field of Optical Dispensing and managerial experience.
• Experience in a retail sales environment will be an asset
• Certificate in Microsoft Office

KNOWLEDGE, SKILLS AND ABILITIES:
• Competent in optical adjustments, repairs, prescription interpretation and quality assurance
• Excellent customer service and interpersonal skills
• Ability to present reports and recommend strategies, maintains a high standard of honest
and ethical behaviour.
• Excellent written and oral communication skills and the ability to cope well in a high
demand and stress related environments
• Possess a ‘hands on’ approach with a view to resolving the issues that are negative to the store.
• Sound decision-making, analytical and conflict resolution skills
• Possess leadership, coaching and team building skills.
• Positive attitude towards work
• Ability to use own initiative and work independently
• Team player
• Ability to operate effectively with minimum supervision