No CXC, No Problem, Apply today with a HEART Level II or High School Leaving Certificate and work onsite (Monday-Saturday)

The Associate will be responsible for handling in-bound calls and messages from customers requiring information about products, services, pricing and company website assistance.

No CXC, No Problem, Apply today with a HEART Level II or High School Leaving Certificate and work onsite Monday-Saturday

Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning –Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at Conduent.com

Our employees enjoy:

• Compensation package inclusive of base plus incentive and shift differential for some shifts
• Convenient onsite clinic,7-days per week providing affordable healthcare access
• Free transportation between Freeport and Montego Bay Town Center
• Extended Transportation offered to and from Savanna-La-Mar and Falmouth for some shifts*
• Health Insurance Benefits
• Company paid Life Insurance coverage
• Free internet access - via assigned kiosks
• Flexible shifts
• Career and Employee Development –Grow your career and earn possible promotions to Leadership
  positions and Operational roles in Information Technology, Human Resources, Accounts
• Exciting opportunity to work across diverse industries-Healthcare, Retail, Travel, Banking and Technology
• Twice-monthly Business Day (on-site financial company visits, providing service and convenience to employees)
• Active Sports Programs with vibrant interdepartmental and business house competitions in basketball

Job Description

The Associate will be responsible for handling in-bound telephone calls from travel partners and/or direct guests requiring information about products, services, pricing and company website assistance.

 Responsibilities

• The Successful candidate will:

  Provide excellent customer service:

  -        Quickly and accurately identifying and assessing individual customer needs and taking appropriate action steps to satisfy those needs

  -        Excellent writing skills; able to translate Customer communication rapidly and effectively in chat

  -        Ability to multi-task;  without giving the impression of neglect to any Customers

  -        Solve problems systematically, using sound business judgment, and following through on commitments

  -        Respond to customers in a polite and courteous manner in regards to their deliveries

  -        Project patience, empathy, caring, and sincerity in written words or voice tone, depending on channel

  -        Establish rapport via phone quickly, and remain positive and upbeat

  -        Express thoughts and information clearly and succinctly

  -        Inspire confidence and positively influence the behavior, actions, and thoughts of others

  -        Communicate unpleasant or negative information in a tactful manner

  • Be flexible, adjust quickly, and react positively to change
  • Demonstrate the ability to build and maintain productive working relationships with others and contribute as an effective staff member

  Demonstrate strong data entry skills and proficiency in the use of a PC.

 Requirements:

• 3 or more CXCS including English Language /High School Leaving certificate /Heart Level II certificate.
• Excellent customer service and communication skills (verbal & written)
• Ability to accurately perform data entry of both text and numeric information at a rate of at least 30 wpm from both spoken and printed sources.
• Excellent listening skills
• Excellent time management and prioritization skills
• Strong attention to detail skills
• 1 year experience working in a Call Center environment would be preferred.