Network Operation Center (NOC) Associate (Contract)

While we appreciate all applicants, only applications received via Sagicor's career portal https://career4.successfactors.com/career?company=sagicorfinP2 will be considered.

"Looking for a diverse and rewarding career? If you're looking to grow your career within a stable and growing financial services company, then Sagicor may be right for you!"

Sagicor Life Jamaica Limited is seeking a suitable candidate to join our Infrastructure & Technical Services team in the capacity of:

Network Operations Centre (NOC) Associate (Contract) 

Monitor critical IT systems and services and provide first-level support duties to ensure maximum systems availability and minimize down-time of any critical component.

Log, report and escalate all critical issues to ensure timely and complete resolution.

Assist in the smooth running of the unit to ensure that procedures are implemented, and scheduled activities are completed on time and as required.

Perform daily administrative functions required to maintain a highly available, secure and efficient ICT infrastructure and telecommunications network, supporting internal and external clients.

***Must be available to work on shift, including nights, give 24-hour support or as needed in the event of an emergency and be available for work on public holidays if deemed necessary by management. ***

Location: Kingston

As a Network Operation Center (NOC) Associate, you will:

• Monitor systems using the tools provided to the NOC unit for outages or anomalies.
• Ensure that alerts are configured, and thresholds set to show out of bound conditions.
• Ensure that the monitoring systems are constantly policed.
• Assist in identifying and customizing the monitoring tools to include new and changed systems.
• In specific cases, administer elements in the telecommunications network.
• Perform scheduled data extractions and uploads for business applications (such as T24 and Prime).
• Provide reports and or logs to stakeholders on the results/ progress of the performed data extraction activities.
• Respond to requests forwarded from the Help Desk during the stipulated Off-Hours periods when the Help Desk team is unavailable.
• Assist clients calling the Help Desk by resolving reported problems or escalating to on-call support team members.
• Ensure that requests handled for the Help Desk are properly logged for follow-up/ closure by the Help Desk team.
• Provide periodic outage/ issues reports requested by the IT management and stakeholders.
• Send updates and notifications to stakeholders and Client Support team on issues and events impacting clients in a timely manner and within established SLA.
• Coordinate the health checks, and facilitate performance tuning for Internet Banking, card services, and Core Banking systems.
• Track and report trends surrounding issues logged by the NOC team.
• Assist in ensuring that resolution times and escalations are consistent with the established Service Level Agreements.
• Assist in ensuring a guaranteed high degree of uptime availability for all client related e-banking services.
• Maintain regulatory compliance in daily activities by strictly adhering to data privacy regulations/acts and relevant cybersecurity policies, and defined standards, guidelines, and procedures to avoid non-compliance and associated risks.
• Perform other job-related duties assigned from time to time.

What do you need?

• Associate Degree’s in Management Information Systems, Computer Science or related discipline from a recognized tertiary institution.
• Strong understanding and substantial experience working in multi-platform environments.
• Experience in IT systems support within the financial industry.
• Working experience in the administration and use of Windows desktop, as well as Microsoft Office tools (Word, Excel, Access, Visio).
• Wide knowledge of I.T. systems.
• Keen attention to details, and adherence to System Management Procedures.
• Sound time management and organizational skills.
• Demonstrate good judgment and understanding of user requests and business requirements.

If this role is of interest to you, kindly submit an application via Sagicor's career portal no later than July 18, 2025.

While we appreciate all applications, only shortlisted candidates will be contacted.