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NON-MOTOR CLAIMS SUPERVISOR
General Accident Insurance Company
- Kingston and St. Andrew
- Not disclosed
- Permanent full-time
- Updated 08/09/2025
- HR Manager
To assist the organization in the negotiating and settlement of non-motor claims
DIRECT RESPONSIBILITY FOR:
- Provide supervision and guidance to the Non-Motor team
- Review Adjusters reports, provide feedback to service providers and make appropriate notes in 4D
- Discuss and refer complex claims to claims manager
- Notify Reinsurers of claims likely to exceed retention
- Submit details to facultative reinsurers
- Update co-insurers, re-insurers, brokers, clients etc as deemed necessary
- Ensuring that the team conforms to the company’s policies and procedures
- Being alert to irregular practices for fraud and money laundering
- Authorising New Claims, giving instructions regarding Adjusters/Investigators appointment
- Work Closely with the Underwriting team, providing feedback on risks improvements and moral hazards etc
- Assist in resolving customer’s complaints in a timely manner
- Authorising settlement/payment of non motor claims up to authorised limit
- Ensuring accuracy of assigned claim files by thoroughly reviewing the data on 4D
- Ensure timely updates to clients, provision of good customer service
- Ensure adequacy of Reserves
- Assist in the coordination of and participating in Periodic Claims Review
- Assist with formal training within the department
- Prepare Claims Experiences for brokers/Internal Underwriters
- Assist team members to develop strong analytical and time management skills
- Any other duty assigned by the Claims Manager
QUALIFICATIONS/SKILLS/COMPETENCIES:
- Diploma in Insurance Studies /Bachelor’s Degree/ LLB/ACII
- Five (5) years’ experience working in a leadership position in an insurance company, financial institution or broker dealing with non-motor claims
- Good inter-personal skills, ability to deal with the public, ability to negotiate a positive outcome for both company and client
- Above average IT familiarity and aptitude
- Ability to function under pressure, able to multi-task
- Strong oral and written skills
- Strong planning, analytical, problem solving and organizational skills
- Strong negotiations skills with a high level of attention to detail
- High level of integrity and confidentiality
- Excellent communications skills (all levels of Staff) -both orally and written
Ref: NON-MOTOR CLAIMS SUPERVISOR
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General Accident Insurance Company
- 58 Half Way Tree Road, Kingston 10, Jamaica
