NIGHT AUDITOR

At Catalonia Hotels & Resorts we believe that the human team is one of the fundamental keys to success. Come join us!!

The Night Auditor is responsible for closing the hotel's reception department's daily operations and for reporting any incidents that arise during his shift to management.

Responsibilities:

• Compliance with quality processes and standards.
• Check the number of rooms pending arrival in the shift.
• Programming master keys for on-duty personnel.
• Assign rooms for unexpected arrivals and control the corresponding payment.
• Report any incidents that occur during the night to the appropriate department so they can be followed up during the day.
• Print the night lists and deliver them to the departments involved.
• Performs daily production closures.
• Receives and hands over the night shift and submits incident reports.
• Performs closings of the hotel's sales points and productions.
• Customer support at all times, as well as support for collaborators.
• Transport of suitcases in case there is no trunk.
• Verification of night closings to check if agency proformas have been uploaded, as well as a "checklist" for the closing.
• Check if phone calls are charging normally.
• Follow-up of breakdowns reported by customers.
• Resolve any conflicts or incidents that occur during your shift.
• Report all breakdowns found in public areas during the night so they can be fixed during the day if they cannot be fixed during your shift.
• Attends training sessions scheduled for his/her department and promotes the attendance of reception staff.
• Performs other related and complementary tasks assigned by his/her boss.
• Organize the check-in and check-out of guests
• Perform the shift handover by reporting incidents and pending tasks to follow up on
• At the end of the shift, leave the entire reception area clean and tidy
• Supervise the team members under their responsibility and assist them in their tasks when necessary