Merchant Fulfillment Associate (Contract)

While we appreciate all applicants, only applications received via Sagicor's career portal https://career4.successfactors.com/career?company=sagicorfinP2 will be considered.

"Looking for a diverse and rewarding career? If you're looking to grow your career within a stable and growing financial services company, then Sagicor may be right for you!"

Sagicor Bank Jamaica Limited is seeking a suitable candidate to join our Cards & Payments team in the capacity of:

Merchant Fulfillment Associate (Contract)

Provide support to the Cards & Payments Unit in executing the point-of-sale fulfilment process.

Liaise with internal departments and external partners to ensure the efficient day-to-day operations of the department.

Assist with the timely preparation and dispatch of point-of-sale devices and all related materials to merchants.

Location: Kingston

As a Merchant Fulfillment Associate, you will:

• Prepare hardware (devices etc.) for key injection and programming.
• Package hardware (devices etc) and merchant collateral for dispatch.
• Accurately update PRIME with necessary device details.
• Effect proper management of hardware and related materials.
• Receive incoming hardware (devices etc) according to policies and procedures.
• Update appropriate records with terminal details.
• Process devices to be sent for key injection, repair, destruction etc.
• Liaise with team members to ensure that issues are routed to the appropriate departments.
• Liaise with service providers.
• Perform other job-related duties assigned from time to time.

What do you need?

• Associate/Bachelor’s degree in Business Administration or equivalent qualification from a recognised tertiary institution.
• Demonstrated experience in administrative tasks and operations.
• Sound knowledge of computer software packages including spreadsheet and word processing applications.
• Detail oriented skills set.
• Working knowledge of electronic delivery channels i.e. ABMs, IVR, POS, Call Centre and Internet Banking to support sales initiatives.
• Proven ability to operate within a multi-project environment and perform under tight deadlines, with high level of initiative and enthusiasm.
• Well-developed interpersonal and influencing skills to build and maintain effective working relationships and elicit cooperation from internal and external partners throughout all management levels.
• Excellent organizational, time management and multi-tasking skills.
• Excellent communication skills (listening, understanding and responding).
• Ability to work under pressure and on own initiative, independently and in a team environment.
• High levels of professionalism, integrity, confidentiality, and ethical standards.

If this role is of interest to you, kindly submit an application via Sagicor's career portal no later than February 6, 2026.

While we appreciate all applications, only shortlisted candidates will be contacted.