Member Engagement Officer

Applications are invited from qualified persons for the position of Member Engagement Officer in our Pensions Administration Department.

MAJOR DUTIES & RESPONSIBILITIES:

• Maintain and strengthen relationships with existing and prospective members through consistent, personalized engagement.
• Deliver clear, timely, and targeted communication to members through email, phone, SMS, newsletters, webinars, and events.
• Gather, track, and analyze member feedback to help improve products, services, and overall customer experience.
• Plan and execute member-focused events, seminars, wellness programs, and loyalty campaigns to foster engagement.
• Prepare reports on engagement metrics, member satisfaction, and retention data for internal stakeholders.

QUALIFICATIONS, EXPERIENCE & SKILLS:

1. A first degree in Business Administration or any other related discipline from a recognised tertiary institution.
2. At least two (2) years’ experience in an Employee Benefits Products environment.
3. Sound knowledge of Employee Benefit Plans.
4. Knowledge of Beneficiary entitlements, the Pensions Act and the relevant regulations.
5. Organised, meticulous, courteous, co-operative, honest, proactive.
6. Excellent oral and written communication skills.  

Applications should be submitted to:

Senior Manager – HR & Records Management

Guardian Life Limited

12 Trafalgar Road, Kingston 5

Deadline for submission of application – Friday, September 12, 2025

All applications are appreciated; however it may only be possible to contact shortlisted applicants