Medical Director for the Wellness Center

The MD will lead and manage the operations of the University’s health clinic, ensuring the delivery of high-quality medical care. It involves overseeing clinical staff, developing strategic plans for service enhancement.

Essential Duties and Responsibilities:

This job description does not state or imply that these are the only duties to be performed by the employee occupying this position. Duties listed are essential job functions and exclude incidental assignments. This position requires a high level of integrity, as the officer will be exposed to confidential and sensitive information.

· Provide direct patient care to the AUA community.

· Provide clinical leadership and administrative oversight of the campus clinic’s operations, ensuring the delivery of safe, effective, and ethical care to patients.

· Lead, coach, and mentor a multidisciplinary team of healthcare professionals, including physicians, nurses, and support staff.

· Develop and implement strategies, protocols, and policies that support the clinic’s mission, enhance care delivery, and promote overall wellness.

· Ensure compliance with all regulatory, accreditation, and institutional requirements related to healthcare delivery.

· Monitor and evaluate the quality of care, including clinical outcomes, patient satisfaction, and service efficiency.

· Collaborate with university leadership to align health services with institutional goals and student needs.

· Manage the clinic’s budget, resource allocation, and reporting.

· Serve as the primary medical advisor to university administration on health-related matters affecting the campus community.

· Promote a culture of inclusivity, respect, and patient-centered care within the clinic.

· Stay informed on public health trends, emerging issues, and best practices in college health and primary care.

· Provide the Management of the Wellness Center with monthly statistics and benchmarks of the Wellness Center departments statistics, quarterly updates of goals, and a written summary of annual activities.

· Enhance cooperation between physicians, nurses, counselors, psychiatrists, pharmacists, and other non-medical personnel at the Wellness Center.

· Perform annual employee reviews and provide feedback on employee performance.

· Develop and maintain the clinic budget

· Provide medical services to patients of the Wellness Center in a manner which does not discriminate as to race, creed, religion, color, national origin, disability, age, sex, sexual preference, or marital status.

· Carry out other duties and responsibilities consistent with the position of a Medical Director within a medical school as may arise from time to time and as assigned by UPHC Board of Directors and/or via AUA through the Dean of Preclinical Sciences or such other person as is duly authorized by AUA.

· Any other duties reasonably assigned.

Expectations:

· Demonstrate a commitment to continuous improvement in patient care and service delivery.

· Maintain a visible and active presence in the clinic and within the campus community.

· Engage in professional development to stay current with clinical and administrative best practices.

· Uphold confidentiality, professionalism, and ethical standards in all interactions.

· Adapting to changing environments and requirements, maintaining effectiveness in varying circumstances.

· Being willing and able to work flexible hours.

· Provide quality customer service, maintain a professional work environment and adhere to requirements of the Health Clinic policies and guidelines.

· Commit to engaging in productive work during the hours of work.

· Ensuring deadlines for various tasks are met and assist in facilitating department activities.

· Retain professional license and malpractice insurance.

· Timely and professional responses to all correspondence/communication (emails, telephone calls, and faxes) with AUA community and partners

· Prepare reports as requested.

Education/ Qualifications:

· Board Certification by the relevant certification board

· Doctoral Degree in Medicine or equivalent degree

· Advanced degree in business preferred

· At least three (3) years of direct care experience as a physician in a primary care field post-training

· Progressive management experience coordinating and managing healthcare in a complex environment to include accreditation, ensuring compliance, and promoting continuous quality improvement.

· Strong written, oral, and interpersonal communication skills

· Excellent problem-solving, facilitation, and analytical skills

· Sophistication with electronic health records

· Exceptional interpersonal skills, flexibility, and solutions-focused outlook

Position requirements:

· Participate in all related job training opportunities as specified.

· Working knowledge and application of the Family Educational Rights and Privacy Act (FERPA) and The Health Insurance Portability and Accountability Act of 1996 (HIPAA)

· Maintain certification/licenses required.

Performance Competencies and Criteria:

Performance criteria shall include achievement of tasks set out in the job description, performance plan, and the following competencies.

Core Competencies:

· Organizational Astuteness – time management skills; exercise good judgment and decision-making ability; goal setting based on priorities and comprehensive reporting/ tracking systems with accuracy, accountability and reliability and maintaining and improving processes. Information gathering and monitoring skills.

· Building Rapport – developing good work relationships.

· Awareness – knowledge of policies and procedures; exemplifying excellent customer service skills and patient care.

· Interpersonal Relations - recognizing the “people” aspect of issues and the need for positive relationships to produce good results through interaction with others.

· Personal Work Ethic – General presentation, attention to detail, timeliness and accuracy

· Communication Skills – excellent written, oral, and listening skills

· Physical Requirements: These physical requirements are not exhaustive, and additional job-related physical requirements may be added to these by individual agencies on an as needed basis. Corrective devices may be used to meet physical requirements.

· Physical Exertion: The incumbent may be required to lift up to approximately 25 pounds.

· Vision: Requirements of this job include close vision.

· Speaking/Hearing: Ability to give and receive information through speaking and listening.

· Motor Coordination: While performing the duties of this job, the incumbent is frequently required to sit. The incumbent is periodically required to talk and hear. The incumbent is occasionally required to stand, walk; reach with hands and arms; and stoop, kneel, crouch or bend.

In addition to the core competencies identified as being required, the following competencies are also integral to the position:

· Team skills – being able to work collaboratively with others in a participative management environment; working independently as well as working in a team

· Tact – an understanding of what to say or what not to say in order to avoid offending someone, being respectful and polite when dealing with people

· Integrity – can be trusted to perform duties in a proper and honest manner

· Computer Skills – uses appropriate computer skill and knowledge to achieve work goals