Marketing Coordinator

The Marketing Coordinator will be responsible for providing comprehensive support to the sales and marketing functions at the Point Lisas branch.

Job Summary

RW Outfitters Limited is inviting applications for the position of Marketing Coordinator to support the sales and marketing functions at our Point Lisas branch. This position plays a critical role in managing customer interactions, processing sales documentation, coordinating with internal teams, and ensuring timely communication with clients. The ideal candidate will be organized, customer-focused, and capable of multitasking in a fast-paced environment while maintaining a high standard of service delivery.

Education and Experience

• A First Degree or equivalent tertiary qualification.

• Diploma in Marketing.

• Minimum of three (3) years’ experience in a similar position or working environment.

• Proficiency in Microsoft Office and general computer literacy.

Accountability

The Marketing Coordinator reports directly to the Finance and Administration Manager and is accountable for the accurate and timely processing of customer orders, delivery documentation, and administrative support to the sales and marketing team.

Functions, Duties and Responsibilities

• Respond to all customer enquiries.

• Generate quotations and provide product knowledge and availability updates.

• Advise on substitutes and liaise with customers to amend purchase orders as needed.

• Coordinate delivery appointments and provide general support to the Marketing team.

• Prepare delivery notes, credit notes, transfers for coverall customization, and invoices.

• Close delivery notes by liaising with procurement and administrative personnel.

• Ensure accurate and timely communication of stock availability from warehouse checks.

• Assist sales representatives with administrative duties.

• Process special order requisitions and update customers accordingly.

• Provide customers with delivery status and invoice copies via email, portal, or hard copy.

• Maintain accurate e-filing of delivery notes and invoices.

• Attend to walk-in customers, issue quotations and invoices, answer the main phone line, and refer new customers to sales reps.

• Ensure end-of-day sales report reconciliation with Finance/Accounts and maintain showroom appearance.