Manager, Information Services

The role is responsible for the management of the company's ICT assets, both hardware and software to ensure availability of these resources to the business when required.

JOB SUMMARY: The role is responsible for the management of the company's ICT assets, both hardware and software to ensure availability of these resources to the business when required. The incumbent will manage the day-to-day IT functions, overseeing infrastructure and cybersecurity, and supporting business operations through technology.

RESPONSIBILITIES :

• Research, plan and coordinate all enhancement of the company’s core application systems.
• Analyze and evaluate present or proposed changes to business procedures or problems to define data processing need.
• Prepares detailed systems flow diagrams outlining system processes and interfaces and ensures that system documentation is adequately maintained.
• Research and recommend hardware and software development, purchase and use.
• Troubleshoot and resolve hardware, software and connectivity problems including user access and component configuration.
• Ensures that hardware and software inventories, site and/or serving licensing and user access and security are documented for future reference.
• Maintains confidentiality regarding the information being processed, stored or accessed by the network.
• Ensures that all system problems and resolutions are properly documented for future reference.
• Plan, supervise and provide technical support to programmers for all system developments/enhancement.
• Responsibilities may require evening and weekend work in response to the needs of the systems being supported.

KNOWLEDGE :

• Knowledge of company support hardware, software and operating systems to include configuration and connectivity.
• Knowledge of computer flow charts and of programming logic and code.
• Knowledge of computer security procedures and protocol.
• Knowledge of copyright laws as they pertain to the use of computer software.
• In-depth knowledge of AS/400 application environment.
• Experience in managing software development projects, supervising several developers.
• Ability to develop systems solutions for operational problems.
• Ability to determine computer problems and to coordinate hardware and/or software solutions.
• Ability to communicate technical guidance and instruction to users on the use of PC and/or mainframe applications and systems.
• Ability to write technical instructions in the use of programs and/or program modifications.
• Records maintenance skills.
• Ability to determine the nature of computer hardware and systems software problems, and to communicate technical guidance and information to users.
• Ability to learn and support new hardware, software and operating systems.

QUALIFICATIONS/CERTIFICATIONS & EXPERIENCE :

• Bachelor’s degree in Computer Science, Information Systems, or related field.
• Project Management certification (CAPM or PMP).
• 3-5 years of programming and/or system analysis experience.
• 5–8 years of progressive experience in IT roles, with at least 2–3 years in a management or leadership position.
• Experience in the insurance, financial services, or heavily regulated industries is highly preferred. 

 APPLICANT NOTE: We appreciate the interest of all applicants however, only candidates being screened will be contacted. Thank you for considering this opportunity with us.