Manager, Information & Communication Technology (ICT)

Plans, coordinates and oversees the development, implementation, management and maintenance of a modern Information and Communications Technology (ICT) for the JTEC.

JAMAICA TERTIARY EDUCATION COMMISSION

JOB DESCRIPTION

 JOB TITLE:                            Manager, Information & Communication Technology (ICT)

 JOB GRADE:                          MIS/IT6

DIVISION/ SECTION:            Corporate Service Branch

REPORTS TO:                          Director, Corporate Services

SUPERVISES DIRECTLY:        Database Administrator

                                         ICT Technician

Job Purpose

Under the general direction of the Director, Corporate Services, the Manager, Information & Communication Technology (ICT), plans, co-ordinates and oversees the development, implementation, management and maintenance of a modern Information and Communications Technology (ICT) for the JTEC, based on the Business Plans/Strategies of the Department and according to the Government of Jamaica policies.

 Key Responsibilities

 Policy and Strategic Management:

• Participates in the development and implementation of specific Corporate/Operational Plan and Budget activities for the division;
• Develops and implements the Annual work plan for the Unit;
• Manages the operations of the Unit;
• Develops, implements and evaluates IT strategies/plan, policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing and service provision, in accordance with Government Regulations and in keeping with the Organisation’s Objectives;
• Prepares and submits reports, position papers and other documents, as required;
• Represents the Jamaica Tertiary Education Commission at local and international meetings, conferences and other fora, as required.

 Technical/ Professional:

 Develops, implements and manages Service Level Agreements (SLAs);

• Reviews requests for technology and makes recommendations, as appropriate, on alternative system options;
• Develops computer information resources, providing for data security and control, strategic computing and disaster recovery;
• Facilitates the procurement of hardware/software on behalf of the Department, in accordance with the Government Procurement Procedures;
• Provides ICT policy direction and support services to Senior Management and Unit Heads, thereby planning and developing a variety of documents, as required;
• Oversees the management of ICT through the access and utilization of information systems, such as email, internet and the networking of information technology for the different Units (Unit Heads).
• Ensures the management team is up to date and well educated on strategic Information Technology issues;
• Selects, develops, implements and supports new systems and technologies;
• Conducts post implementation reviews to ensure that benefits are achieved;
• Ensures proper documentation, storage and dissemination of information pertaining to ICT systems, policies, procedures, plans and projects;
• Formulates and implements an ICT acquisition strategy that ensures compliance with vendor licensing requirements, as well as GOJ Procurement Guidelines;
• Provides technical advice to the Director, Corporate Services and other relevant personnel on ICT matters;
• Develops and maintains current and effective ICT training plan for the organisation;
• Collaborates with the relevant personnel to develop a programme for the effective communication of the Department’s policies, programmes and projects to its stakeholders;
• Ensures that the organisation’s website is current and accessible;
• Conducts primary and secondary research and analysis of ICT, and informs how these tools can be utilized in maximizing the organisation’s ICT effectiveness;
• Acts as resource person on selection panels service wide.

 Human Resource Management:

• Provides leadership and guidance to direct reports through effective planning, delegation, communication, training, mentoring, coaching and performance assessment;
• Ensures that all staff are aware of, and adhere to organisational policies and procedures;
• Ensures the effective utilisation of staff in the Team to maximise productivity and enhance personal development;
• Participates in the recruitment of staff for the Unit and recommends transfer, promotion, termination and leave in accordance with established Human Resource Policies and Procedures;
• Establishes and maintains a system that fosters a culture of teamwork, employee empowerment and commitment to the Unit’s and Department’s goals;
• Ensures the welfare and developmental needs of direct reports are clearly identified and addressed.

Other:

• Leads/participates in internal and external cross-functional teams to represent the views and interests of the Office as required;
• Performs any other duties that may be assigned from time to time.

Required Knowledge, Skills and Competencies

• Excellent leadership, management and interpersonal skills
• Broad-based knowledge of the future direction and use of ICT by Government and the Private Sectors
• Knowledge of the Government of Jamaica’s Procurement Procedures and Financial Administration and Audit Act
• Excellent problem-solving, strategic thinking and analytical skills
• Sound Human Resource/people management skills
• Excellent oral and written communication skills
• Sound personal and professional integrity
• Confidentiality and integrity

Minimum Required Qualification and Experience

• Undergraduate Degree in Computer Science or Management Information Systems or equivalent qualifications and training in current technology. A Masters Degree in Information Technology or a related field would be an asset;

• Six (6) years’ experience in the information technology field, including three (3) years’ at the management level;
• Proficiency in Project Management would be an asset.

 SPECIAL CONDITIONS

• Normal office environment
• May be required to work beyond normal working hours, and on weekends and public holidays from time to time

AUTHORITY

To provide approved information to the public