Manager ICT Infrastructure & Technical Support

Manager ICT Infrastructure & Technical Support

Job Summary

Under the leadership and direction of the Director – ICT, the Manager – ICT Infrastructure & Technical Support is chiefly accountable for delivering an effective, secure and resilient ICT infrastructure that supports the agency’s organisational requirements, through the provision of voice and data networks and ICT equipment, including servers, PCs, phones, printers and mobile devices. The Manager also drives the information literacy and user support services for the agency.

Major Responsibilities

• Assists the Director, ICT in the development and implementation of the ICT strategy, plans and policies as a senior staff of the ICT team;
• Manages the design and implement short and long term plans to ensure ICT infrastructure meets existing and future capacity and capability requirements of the agency;
• Manages the development, implementation and maintenance of policies, procedures for network administration in the agency;
• Develops, implements, manages and maintains the ICT infrastructure including LANs, WANs, wireless networks, server routers, switches, UPSs and network configuration, accessibility, connectivity, and backup in the agency;
• Manages Hardware Asset Register detailing ICT equipment used by the agency, and identify, analyse and manage associated information risks;
• Develops procedures and associated implementation, testing and training plans for infrastructure administration;
• Drives the creation and maintenance of documentation concerning network configuration, network mapping, processes, and service records;
• Partners with the Manager – Business Process and Applications Development on the design, implementation and maintenance of data management systems and other productivity and business solutions;
• Partners with the Manager – ICT Security on ensuring compliance with internal and external information security requirements;
• Maintains awareness of latest cyber-security threats and confers with the Director – ICT and Manager – ICT Security on measures to be implemented to minimize risk to information assets;
• Ensures ICT systems are secure and resilient, carrying out proactive maintenance (e.g. patching) and ensuring processes and configurations are clearly documented;
• Designs, implements and monitors mechanisms to ensure that the ICT Service/Help Desk operates efficiently and effectively, providing technical support to users/clients as required;
• Designs, implements and frequently evaluates business continuity measures, such as disaster recovery plans for critical systems and telephony;
• Manages the technical aspects of ICT Infrastructure projects, by preparing business cases, project documents and budgets;
• Provides management through effective planning, delegation, communication, training, mentoring and coaching of high-performing audit professionals who possess outstanding knowledge, experience, ethics, and integrity;
• Evaluates and monitors the performance of staff in the Branch and implements appropriate strategies;

Required Competencies:

• Sound knowledge of LAN, WAN, and WLAN design and implementation;
• Good Knowledge of network capacity planning, network security principles, and general network management best practices;
• Good knowledge of core routing and switching design principles, best practices, and related technologies;
• Good Working technical knowledge of current network hardware, protocols, and Internet standards, including routers, switches, firewalls, remote access, DNS, VLAN, DSL, and Ethernet;
• Excellent hardware troubleshooting experience and network monitoring and analysis software;
• Good Knowledge about testing tools and procedures for voice and data circuits;
• Sound knowledge in defining organisational information security requirements;
• Ability to identify and analyse information security risks;
• Sound knowledge of user access control system to prevent unauthorized access, modification, manipulation etc.;
• Demonstrates sound personal and professional integrity, reflecting high ethical and moral values;
• Sound knowledge of standards and procedures in the development and implementation of ICT systems;
• Sound knowledge of the local and international ICT systems environment, including standards, practices and trends;
• Ability to manage a range of projects types and complex business initiatives and change programmes;
• Good Knowledge of GOJ ICT systems (existing and emerging)

Minimum Required Education and Experience

• Bachelor’s degree in Computing, Computer Science, ICT, Management Information Systems, Computer Engineering, or a related discipline;
• Five (5) years related experience, with at least three (3) years in an ICT Infrastructure Management/Security/Protection role.

          OR     

• Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP) certification or related Networking certification;
• Five (5) years related experience, with at least three (3) years in an ICT Infrastructure Management/Security/Protection role.

          OR

• NVQJ Level 5 in Computing, Computer Science, ICT, Management Information Systems, Computer Engineering, or a related discipline;
• Five (5) years related experience, with at least three (3) years in an ICT Infrastructure Management/Security/Protection role.