Manager, Enterprise Application & Client Support (Regional Office)

The Western Regional Health Authority (a Statutory Body under the Ministry of Health & Wellness) is currently seeking to employ a Manager, Enterprise Application & Client Support for the Regional Office.

MANAGER, ENTERPRISE APPLICATION & CLIENT SUPPORT

(MIS/IT 6) (VACANT)

REGIONAL OFFICE

Salary Scale: $5,198,035.00 - $6,990,779.00 per annum

Reporting to the Director, ICT, the Manager, Enterprise Application & Client Support has direct oversight of the Region’s hardware, software and network infrastructure as well as being responsible for developing and implementing a Help Desk System for the Region or improving and maintaining the existing system.

CORE RESPONSIBILITIES

• Conducts research on network products, services, protocols, and standards in support of network procurement and development efforts
• Conducts evaluation and assessment of software information requirements of the Region; develops requirements specification and assists with the purchase and installation of software
• Identifies and evaluates the impact of proposed or requested major changes to existing application systems and makes recommendations for appropriate action; ensures adequate analyses of application issues, proposed solutions and development of methodologies and procedures are undertaken
• Co-ordinates data conversion activities whether from manual source documents or migration of data electronically stored
• Performs selective quality assurance checks on data residing in the system
• Carries out maintenance and design procedures for preserving data integrity
• Monitors the license renewal period for all software applications in Region
• Installs and supports LANs, WANs, network segments, internet, and intranet systems
• Develops, implements and monitors the ICT Help Desk system for the Region
• Provides third-level technical support to users concerning network system operations
• Diagnoses problems with network equipment and performs equipment repair or upgrades when appropriate
• Oversees installation, configuration, maintenance, and troubleshooting of network, connecting end-user hardware, software, and peripheral devices
• Keeps abreast of system developments and recommends system improvements
• Develops and implements various training programmes for users on the use of new operating systems, applications and databases
• Analyzes and isolates complex server and network issues
• Identifies and implements hardware and software needs as well as network and system requirements
• Installs, configures and maintains network cabling and other networking equipment such as hubs, switches, and UPS
• Works with System Administrator and the Director MIS  in planning, installation, and documentation of network topology and Virtual Desktop Infrastructure (VDI)
• Assists in preparing specifications and cost estimates for equipment and provides technical assistance for the purchase of hardware and network infrastructure
• Submits reports of equipment to be upgraded on a monthly basis
• Assigns routing protocols and routing table configuration
• Assigns configuration of authentication and authorization of directory services

• Administrative
• Assists with the development of the Unit’s budget, Operational and Procurement Plan
• Assists with project implementation that may not be related to area of speciality
• Assists with training and development of officers in the Unit
• Monitors, assesses and appraises the performance of supervisees
• Performs any other duties that may be required from time to time

REQUIRED KNOWLEDGE, SKILLS & COMPETENCIES

Core

• Excellent human relations and interpersonal skills
• Excellent planning and time management skills
• Ability to use own initiative to meet objectives and deadlines
• Excellent leadership and supervisory management skills
• Excellent written and verbal communication skills
• Sound decision-making skills
• Ability to exercise a high degree of diplomacy, integrity and confidentiality in carrying out duties

Technical

• Strong working knowledge of AD server roles, domain administration, configuration and migration
• Administering Users and Groups (Distribution, Security, Global)
• Demonstrated knowledge of Share and NTFS Permissions, Inheritance, Aggregate Permissions
• Demonstrated experience in managing AD-Integrated DNS, DHCP
• Experience administering group policy
•  Experience with Administration of Failover Clustering (MS Clustering/OS-level)
•  Virtualization Hyper-V: Demonstrated experience administering Hyper-V Virtualization in a cluster
• Experience implementing and supporting Microsoft SQL server
• Develop and implement a Patch Management Process/WSUS/SCCM
• Experience building, deploying, and hardening Windows servers

SPECIFIC CONDITIONS

• May be required to work beyond normal working hours, including weekends and public holidays
• Ability to work under pressure and with minimum supervision
• Light physical exertion – the ability to lift up to 50 lbs
• Will be required to walk, sit or stand for extended hours
• On twenty-four (24) hour calls due to the nature of the job
• Required to respond promptly to emergency calls/situations at short notice, particularly during the night
• Will be required to travel within and outside of the parish
• Will be required to travel throughout the Region to execute duties

QUALIFICATION & EXPERIENCE

• Bachelor of Science Degree in Computer Science, Information Technology or equivalent from a recognized tertiary institution
• Four (4) years experience in a related field

The following licensing or certification would be an asset

Server+, CCNA or MCSE Certification

Server+, CCNA or MCSE Certification

CISSP, Security+ Certification

Certification in Supervisory Management

Application letter should be addressed to:

The Director, Human Resource Management & Development

Western Regional Health Authority

Lot 31b, Fairview Shopping Centre

P O Box 900

St. James

Deadline for submission is:

March 20, 2026

ONLY SHORTLISTED APPLICANTS WILL BE CONTACTED