Manager – Collections

Our client in the Banking and Finance Sector, a well-established financial institution, is seeking an experienced and results-oriented Manager – Collections to lead and strengthen its credit recovery operations.

Our client in the Banking and Finance Sector, a well-established financial institution, is seeking an experienced and results-oriented Manager – Collections to lead and strengthen its credit recovery operations.


Job Summary:

This senior role is responsible for managing delinquent accounts from one (1) day overdue onward, driving recovery strategies, overseeing legal and asset recovery processes, and leading a high-performing collections team.

Key Responsibilities

• Oversee all delinquent accounts, ensuring timely follow-up and recovery actions from one (1) day overdue onward.

• Develop and implement strategies to reduce delinquency rates and improve overall portfolio performance.

• Set, monitor, and report on Key Performance Indicators (KPIs) for the collections team.

• Supervise, coach, and evaluate Collections Officers and Supervisors to ensure performance objectives are achieved.

• Oversee asset repossession, valuation, marketing, and sale in compliance with legal and regulatory requirements.

• Coordinate litigation activities, loan judgments, and the recovery of written-off debts.

• Address escalated member complaints and complex delinquency cases with professionalism and discretion.

• Assess delinquent accounts for loan rescheduling or restructuring and monitor performance post-adjustment.

• Lead investigations into high-risk, complex, or untraceable accounts, including skip tracing initiatives.

• Prepare and present management reports on delinquency trends, recovery rates, and portfolio performance.

• Ensure all collections activities comply with applicable laws, regulations, and internal policies.

• Collaborate with internal departments and external stakeholders to support organisational objectives.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Finance, Accounting, or a related field.

• Minimum 7–10 years’ experience in collections, credit risk, or asset recovery.

• At least 5 years’ experience in a supervisory or managerial role.

• Experience within a Credit Union or financial services environment will be an asset.

• Strong working knowledge of delinquency management, litigation, loan rescheduling, and asset recovery.

• Sound understanding of regulatory requirements, including the Co-operative Societies Act.

• Proven experience in KPI development, portfolio management, and strategic planning.

• Proficiency in Microsoft Office, particularly Microsoft Excel, and collections systems.
  

Core Competencies

• Strong leadership, coaching, and team management skills.

• Excellent communication, negotiation, and conflict-resolution abilities.

• High level of professionalism, maturity, and emotional intelligence.

• Strong analytical, reporting, and organisational skills.

• Ability to perform effectively in high-pressure and deadline-driven environments.
  

How to Apply

Interested candidates are invited to submit their résumé and cover letter outlining their suitability for the role.

All applications will be treated with strict confidentiality. Only shortlisted candidates will be contacted.


Job Ref: RM