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VM Group

Manager- Client Experience

VM Group

  • Kingston and St. Andrew
  • Not disclosed
  • Permanent full-time
  • Updated 13/03/2026
  • Talent Acquisition
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To develop and implement service strategies towards the achievement of the company’s objectives and targets

Job Summary

To develop and implement service strategies towards the achievement of the company’s objectives and targets

MINIMUM EDUCATION REQUIREMENTS

  • BSc Business Administration, Finance or any other related field
PREFERRED EDUCATION REQUIREMENTS
  • Master’s degree in finance, Business Administration, or Economics or Equivalent
CERTIFICATION
  • Securities Certification
  • Eligible for licensing by the Financial Services Commission

MINUMUM EXPERIENCE REQUIREMENTS

  • Five (5) years' demonstrable record of achieving demanding goals and the ability to thrive in a high-pressure, fast paced, entrepreneurial environment.
PREFERRED EXPERIENCE REQUIREMENTS
  • Proven track record of successfully creating growth opportunities, managing the growth process from inception to completion and leading a team in a small to medium-sized organization
Functional/ Technical Skills
  • Ability to use and interpret organisational data systems to support planning and decision making
  • Ability to collaborate effectively in digital spaces
  • Ability to lead digital transformation initiatives
  • Experience with a collaborative workplace (shared digital tools and media collaborative projects and work across boundaries of teams, cultures and institutions).
  • Ability to use digital media to communicate within and beyond the organisation.
  • Experience in knowledge exchange and sharing practices
  • Detailed knowledge of financial markets locally and internationally and the ability to project and analyse the impact of market dynamics on investment portfolios.
  • Strong Selling skills with the ability to identify financial need, develop customized solutions,recommend and implement financial plans.
  • Strong Negotiating skills and the ability to clearly articulate and convince prospects of the benefits of the financial solutions being offered
  • Effective communication and interpersonal skills
Job Responsibilities
  • Develop and implement a sales/business development strategic vision designed to assist the company in the successful execution of its retail initiatives.
  • Communicate the overall strategic vision and obtains buy-in and ownership from the business development team.
  • Direct and provide leadership/ support/guidance to create a high performance service oriented work environment that support the company’s mission, vision, core values.
  • Monitor and evaluate the efficiency and the effectiveness of service delivery methods and procedures
  • Manage and delegate the day to day operations from an administrative and a financial perspective including but not limited to hiring, termination and retention, policy administration, etc.
  • Assess and monitor work load, administrative and support systems and internal reporting relationships
  • Design, develop and implement/ recommend new business opportunities which are aligned to the company’s strategic objectives and which indicate the impact on revenue growth and risk exposure.
  • Identify opportunities for improvement and review with the Deputy CEO.
  • Leverage internal talent to brainstorm/identify/develop large-scale ideas for improvements to our business development plan.
  • Engage in public relations activities that promote visibility and enhance the institution’s public image.
  • Represent the Company as a Signing Officer viz: -letters, cheques -authorization of bill payments
  • Provide support by sitting on required Committees to effect Organizational changes
  • Represent the Company at Social and other Community events.
  • Conduct Performance Appraisal for team members utilizing the Performance Management system
  • Negotiate competitive Interest Rates with customers
  • Prepare various reports on operations and sales activities
  • Ensure that information, to which access is granted, is handled in accordance with the Information Security (IS) Policy.

Ref: Manager, Client Experience- VMWM
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VM Group

VM Group

View Employer Profile

  • Chief Office: 8-10 Duke Street, P.O. Box 90, Kingston, Jamaica
  • (876) 922-8627

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