Manager - Claims & Conservation

The Manager- Claims and Conservation efficiently and effectively manages the physical and electronic Records, Claims Annuity payments processes for GLOC, ensuring that the standard service deliveries are met while processes are in keeping with the company standards.

JOB OVERVIEW:
The Manager- Claims and Conservation efficiently and effectively manages the physical and electronic Records, Claims Annuity payments processes for GLOC, ensuring that the standard service deliveries are met while processes are in keeping with the company standards. He/ She is also responsible for executing all claim contractual benefits under the in-force portfolio and actively conserving business through the Customer retention process.  

JOB RESPONSIBILITIES:  
1. Claims Management – Efficiency of Claims settlements
Management of process for:
• Annuity Payments (Groups & Individuals)
• Individual Life Claims (deaths, critical Illness, disability, personal accident)
• Corporate Groups Unit

2. Operational Efficiency of Payments
Oversee and approve payments on the administration of:
• Traditional Life & Annuity Payments
• Individual Life Claims
• Monthly Interest on Flex

3. Compliance to Laws & Regulations 
Management & Compliance controls of:
• CBTT regulations in keeping with the Insurance Act
• Taxation laws
• Internal Audit recommendations

4. Financial & Reports Management
• Preparation and Management of Departmental Expenses and Budgets
• Review and approval of departmental reconciliations
• Monthly & Quarterly reports for Finance and Actuarial
• Monthly Management reporting  

5. Conservation Management
• Oversee and monitor the efficacies of Conservation engagements.

6. Records Management
• Oversee the management of processing & storage of documents

7. People Management
• Provide coaching and guidance to Team ensuring that they are equipped with the resources (training and physical infrastructure) to achieve their goals 
• Formulate targets and goals for the Claims & Conservation Team
• Lead, motivate, inspire and encourage employees through effective performance management – setting of clear goals and objectives and to ensure that performance assessments are completed and submitted on time and accurate.
• Ensuring that performance gaps are closed through relevant training, monitoring work performance through continuous performance discussions, coaching and timely completion of appraisals.
• Leave Management and Preparation of Enrolment Forms for approval in accordance with established procedures to ensure operational efficiency is maintained.
• Devise ways to optimize procedures and keep staff motivated
• Improve staff work processes: determine if inefficiencies exist and find solutions, develop and implement monitoring tools.
• When required conduct interviews or assist with head hunting for appropriate staff.
• Attend to all escalated discipline and grievance matters to ensure staff operate within the set professional guidelines of the company and fair treatment of all.
• Weekly huddles with staff to discuss performance and any appropriate action to be taken.

8. Any other duties assigned by the VP
                 
EDUCATION AND EXPERIENCE: 
• A First degree in Management or related field from a recognized tertiary educational institution.
• LOMA 280, 290, ACS 100 and all related parts
• A Minimum of  5  years’ experience in Life Insurance environment with at least five (5) years in a supervisory capacity
• A Minimum of 5 years supervisory experience

ADDITIONAL REQUIREMENT:
As a regulated entity with obligations under the Know Your Employee guidelines, a Certificate of Character is required.

PERSON SPECIFICATION: 
The Manager, Claims and Conservation must be a very organized individual, who can be most effective through their staff and take genuine pride in delivering excellent customer service. He/ She must be innovative and be able to quickly solve problems. He/ She must be able to execute and follow through on all commitments, be articulate, self-confident and assertive.