Management Information Systems Officer

To provide MIS support by planning, designing and implementing software solutions to support the efficient operation of all critical business processes at the National Education Trust . To support its strategic objective and to facilitate the development of a knowledge management culture.

Job Purpose 

To provide MIS support by planning, designing and implementing software solutions to support the efficient operation of all critical business processes at the National Education Trust (NET). To maintain NET’s integrated information management system to support its strategic objective and to facilitate the development of a knowledge management culture.

KEY OUTPUTS

• Fully functional, secure and stable software solutions in place.
• Management Information Systems policies and procedures implemented.
• Business Continuity and Disaster Recovery Plans implemented. 
• Technical advice and recommendations provided.
• Infrastructure requirements for future upgrades recommended.
• Management Information Systems Reports prepared and submitted.
• IT applications that assist in office automation developed or acquired and implemented.
• A robust IT system that facilitates the NET's business processes implemented.
• User training/assistance provided.
• Web content copy edited and proofread.
• MIS Budget for the section drafted.
• Annual Work Plan developed.

KEY AREAS OF RESPONSIBILITY

Technical/Professional

• Ensure the execution of security standards and policies across NET.
• Review project initiatives from an IT perspective and identifies potential opportunities for modifications to facilitate these initiatives.
• Manage the technological development of IT solutions in order to maintain organizational compliance with developing trends in the information technology industry.
• Consult with MIS staff at the Ministry of Education & youth (MoEY) to address networking and hardware issues/needs and ensures that the computer systems are compatible.
• Develop and maintain a Disaster Recovery Plan for the NET's information assets.
• Coordinate the design, acquisition, modification, evaluation and use of all technologies, required by NET.
• Determine needs and make recommendations for the procurement of information systems assets.
• Provides sound technical advice to the Executive Director and Director, Administration & Operations.
• Ensure the security of NET’s software assets.
• Provide technical advice on how technology can enhance the efficiency and effectiveness of NET’s operations.
• Adopt and implement policies on the retention and disposal of information records provided by parent Ministry.
• Adopt and disseminate information technology guidelines stipulated by parent Ministry.
• Provide training/assistance to users of the system.
• Performs other related functions assigned from time to time by the Director, Administration & Operations.

PERFORMANCE STANDARDS

• Stable, secure, functional software solutions are evident at all times.
• Minimal software downtime experienced.
• Effective business continuity systems in place.
• Timely presentation of comprehensive reports.
• IT Security Plans and IT Policies in place
• Timely and effective response to clients' needs
• Successful utilization of security policies and procedures implemented.
• Effective management of information technology assets i.e. hardware, software tools etc. is evident.
• The Units’ budget prepared in a submitted within the prescribed timeframe.
• Work plan prepared in timely manner.
• Established targets in annual work plan consistently achieved.
• Professionalism and integrity are consistently demonstrated in keeping with the established standards of NET
• Correspondence and reports are prepared in a timely manner and a high level of accuracy maintained.
• Confidentiality, dependability and tact are consistently displayed in the conduct of duties.

Internal and External Contacts (specify purpose of significant contacts)

Within the National Education Trust & the Ministry of Education and Youth

Contacts external to the organisation required for the achievement of the position objectives

REQUIRED KEY COMPETENCIES

Core

• Excellent written and verbal communication skills.
• Excellent planning and organizing skills.  
• Excellent interpersonal and presentation skills.
• Excellent analytical and problem solving skills.
• Ability to manage limited resources effectively.
• Strong programming skills.
• Sound personal and professional integrity.
• Strong customer orientation skills.

 Technical

• Competent in Information Security and Risk Management.
• Proficient in disaster recovery and business continuity policies, procedures and strategies.
• Ability to analyse and resolve security breaches and vulnerability issues in a timely and accurate manner.
• Ability to conduct user activity audits.
• Ability to troubleshoot and solve user challenges.
• Required to keep abreast of current technological trends.
• Knowledge of the NET's role, policies and procedures.
• Knowledge of MoEY's data platform and database.
• Knowledge of the Public Sector Procurement Law, Policies and Procedures.
• Knowledge of the Central Ministry Management Information Systems procedures Service Level Agreements and policies.

 MINIMUM REQUIRED QUALIFICATION AND EXPERIENCE

• Bachelor’s Degree in Management Information Systems, Computer Science, Enterprise Computing or equivalent qualifications from a recognized tertiary institution.
• Professional certification in applicable programming languages.
• Four (4) years’ experience in software development and webpage management.

AUTHORITY

• Recommends security policies and procedures
• Signs-off software solutions security procedures

SPECIAL CONDITIONS

• Exposure to highly confidential information
• May be required to work extended hours and on weekends