Mall Properties / Facilities Manager

Our client is a top diversified Caribbean conglomerate in search of a Mall Properties/Facilities Manager responsible for the day-to-day operations, maintenance, safety, and physical management of mall properties.

Overview: Our client is a top diversified Caribbean conglomerate in search of a Mall Properties/Facilities Manager responsible for the day-to-day operations, maintenance, safety, and physical management of mall properties. This role ensures that all facilities, systems, services, and operational processes support a safe, efficient, and high-quality environment for tenants and shoppers. The position supports the General Manager by managing the physical aspects of mall operations and resolving operational tenant issues.

Duties & Responsibilities:

• Manage daily mall facilities operations, ensuring all building systems operate safely, efficiently, and reliably.
• Conduct inspections, implement preventive maintenance, and coordinate timely repairs and corrective actions.
• Oversee contractors and vendors across maintenance, cleaning, landscaping, waste, security, and operational services.
• Maintain accurate facilities documentation, asset registers, maintenance logs, and compliance records.
• Ensure high standards of cleanliness, presentation, hygiene, and service excellence across the mall.
• Coordinate maintenance, janitorial, security, and support teams to ensure mall readiness during trading hours and peak periods.
• Ensure compliance with health, safety, fire, environmental, and building regulations, and support emergency preparedness and response.
• Provide operational support to tenants, enforce lease-related operational requirements, and communicate maintenance activities.
• Prepare and manage facilities budgets, control costs, review vendor invoices, and recommend capital repairs and upgrades.
• Lead and supervise operations staff, manage schedules, performance, and training needs.
• Support mall events and promotions by coordinating operational logistics with Marketing/PR teams.
• Prepare operational reports, track work orders, monitor KPIs, and provide updates to the General Manager.

Desired Skills & Qualifications:

• Diploma or Bachelor’s degree in Facilities Management, Building Services, Engineering, Property Management, or a related field.
• Minimum 3–5 years’ experience in facilities management, property operations, or building maintenance supervision.
• Experience supervising maintenance, security, cleaning, or operational teams.
• Knowledge of building systems (mechanical, electrical, HVAC, plumbing, fire safety).
• Understanding of health, safety, and environmental regulations, including SHaW compliance.
• Ability to manage preventive maintenance schedules and coordinate contractors and service providers.
• Strong organisational, problem-solving, and time-management skills.
• Good communication and customer service abilities when interacting with tenants and team members
• Proficiency in Microsoft Office Suite and facility management or work-order systems.
• Ability to respond to emergencies, work under pressure, and conduct physical inspections.