Male Customer Service Representative

CSR / Inventory Representative

Male Customer Service/Inventory  Representative

Department: Sales / Customer Service
Reports To: Branch Manager/BD Manager
Location: Guyana Georgetown

Job Overview:

We are seeking a motivated and detail-oriented Customer Service Representative to join our team in our HVAC and Auto AC business. The ideal candidate will be responsible for assisting customers, processing transactions, managing inventory, and providing support to ensure smooth branch operations. This role also requires some physical duties such as lifting and standing for extended periods.

Key Responsibilities:

1. Customer Service:
• Greet and assist customers in person and over the phone with product inquiries, purchases, and service requests.
• Provide information about HVAC and Auto AC products and services, including pricing, warranties, and maintenance schedules.
• Address and resolve customer concerns or complaints in a professional and efficient manner, ensuring satisfaction.
• Offer suggestions for products and services based on customer needs.
2. Cash Handling and Transactions:
• Process cash, credit, and debit transactions accurately using the Point of Sale (POS) system.
• Issue receipts, process returns and exchanges, and handle any discrepancies in transactions.
• Ensure accurate cash drawer management and maintain accountability for funds throughout the shift.
3. Inventory Management:
• Assist with inventory control, ensuring that stock levels of HVAC and Auto AC parts, tools, and accessories are properly maintained.
• Conduct regular stock checks and report low inventory to the branch manager.
• Ensure that all products are properly displayed, labeled, and stored.
• Assist with receiving shipments, checking products for accuracy, and organizing inventory.
4. Physical Tasks:
• Perform some heavy lifting (up to [specify weight limit, e.g., 50 lbs]) to move products and supplies, merchandising and offloading of containers/shipments.
• Stand for extended periods while assisting customers and managing the sales floor.
• Ensure the work area remains clean and organized.
5. General Support:
• Assist in maintaining an organized and welcoming environment for customers.
• Ensure that the showroom and service areas are stocked with necessary promotional materials and products.
• Collaborate with team members to ensure efficient operations and customer service delivery.

Required Qualifications, Experience and Knowledge:

• High school diploma or equivalent.
• Prior experience in a customer service or retail environment (preferred).
• Basic knowledge of HVAC systems and Auto AC parts or a willingness to learn (preferred).
• Cash handling experience with accuracy

Core Competences:

• Ability to pay attention to details
• Ability to manage inventory and assist with stock organization
• Excellent problem-solving abilities and ability to think on your feet
• Literacy and computation skills
• Physical ability to lift and move products, as well as stand for long periods.
• Strong interpersonal with the ability to build positive relationships with customers
• Sales Ability & Persuasiveness
• Strong Team Player
• Strong communication skills, both verbal and written.
• The ability to demonstrate initiative
• Time Management skills

Working Conditions:

• Full-time position; may require occasional weekend or evening work.
• The role involves standing, walking, and lifting up to [specify weight limit, e.g., 50 lbs].
• Fast-paced retail environment.
• Ability to work in both indoor and warehouse conditions.