Maintenance Technician

The Group Maintenance Technician is responsible for maintaining, troubleshooting, and repairing equipment and facilities across all restaurant locations within the group. This role ensures that all outlets remain fully operational, safe, and compliant with health and safety standards.

Key Responsibilities

1. Preventive Maintenance

• Perform scheduled maintenance on kitchen equipment (ovens, fryers, refrigerators, freezers, grills, etc.)
• Conduct routine inspections of electrical, plumbing, and HVAC systems
• Maintain a preventive maintenance calendar for all locations

2. Repairs & Troubleshooting

• Diagnose and repair equipment faults quickly and efficiently
• Respond to emergency breakdowns across outlets
• Coordinate with external contractors for specialized repairs when necessary

3. Multi-Site Support

• Travel between restaurant locations to carry out maintenance tasks
• Prioritize issues based on operational impact
• Ensure minimal disruption to restaurant service during repairs

4. Health, Safety & Compliance

• Ensure all equipment meets safety and regulatory standards
• Identify and resolve potential hazards
• Support compliance with local health and fire safety regulations

5. Facility Upkeep

• Maintain building infrastructure including lighting, plumbing, walls, ceilings, and flooring
• Carry out minor renovations and repairs as needed

6. Inventory & Tools Management

• Maintain stock of essential spare parts and maintenance supplies
• Ensure tools and equipment are in good working condition
• Track usage and reorder supplies when necessary

7. Vendor & Contractor Coordination

• Liaise with approved service providers and contractors
• Supervise external work to ensure quality and compliance
• Assist in sourcing cost-effective repair solutions

8. Documentation & Reporting

• Maintain maintenance logs and service records for all outlets
• Report recurring issues and recommend long-term solutions
• Provide updates to management on maintenance activities and costs

Key Skills & Competencies

• Strong mechanical and electrical troubleshooting skills
• Strong knowledge in Kitchen Equipment repair and troubleshooting.
• Basic knowledge of refrigeration and HVAC systems
• Problem-solving and quick decision-making ability
• Time management and ability to handle multiple locations
• Good communication and teamwork skills
• Attention to detail and safety awareness

Qualifications & Experience

• Diploma or certification in Electrical, Mechanical, or Building Maintenance (or related field)
• Minimum 2–5 years of maintenance experience, preferably in hospitality or food service
• Experience working with commercial kitchen equipment is highly preferred
• Valid driver’s license (required for multi-location travel)

Working Conditions

• Frequent travel between restaurant locations
• Availability for emergency call-outs, including evenings, weekends, and holidays
• Work may involve lifting, climbing, and working in hot or confined spaces

Key Performance Indicators (KPIs)

• Equipment downtime reduction
• Response time to maintenance issues
• Preventive maintenance completion rate
• Repair cost control
• Compliance with safety standards

Additional Notes

The Group Maintenance Technician plays a critical role in ensuring operational continuity across all restaurant outlets. The role requires flexibility, reliability, and a proactive approach to identifying and solving maintenance issues before they impact the business.