MULTIPLE VACANCIES (STEPHENSON'S ELECTRONICS LTD.)

Stephenson’s Electronics Retail Store is a well-established business based in Ocho Rios, St. Ann, offering a wide range of electronic products and services.

Company Overview

Stephenson’s Electronics Retail Store is a well-established business based in Ocho Rios, St. Ann, offering a wide range of electronic products and services. Our company is known for its commitment to quality, consistency, and excellent customer service, with a strong focus on meeting the needs of both individual and commercial customers.

We are seeking to hire motivated and dependable individuals to join our team and contribute to our continued growth.

1. Store Supervisor

Job Summary

The Store Supervisor is responsible for overseeing the daily operations of the retail store, ensuring excellent customer service, efficient staff performance, and proper inventory control. The role supports sales growth while maintaining company standards and operational efficiency.

Key Responsibilities

• Supervising daily store operations to ensure smooth and efficient workflow
• Leading, coaching, and monitoring staff performance to meet sales and service targets
• Ensuring high levels of customer service and resolving customer concerns professionally
• Monitoring inventory levels and coordinating stock replenishment as needed
• Overseeing merchandising and ensuring products are properly displayed
• Assisting with cash handling procedures and ensuring accuracy in transactions
• Enforcing company policies, procedures, and operational standards
• Preparing reports on sales performance and store activities
• Supporting staff scheduling and shift coordination

Qualifications

• Diploma or Associate Degree in Business Administration or a related field
• Minimum of 2–3 years’ experience in retail, including supervisory experience
• Experience in an electronics retail environment would be an asset

Skills & Competencies

• Strong leadership and team management skills
• Excellent customer service and problem-solving abilities
• Good understanding of retail operations and sales techniques
• Strong organizational and time management skills
• Proficiency in Microsoft Office and basic POS systems
• Ability to work in a fast-paced environment and handle pressure

2. Store Clerk

Job Summary

The Store Clerk is responsible for providing excellent customer service, processing sales transactions, and supporting the day-to-day operations of the store. The role ensures a positive customer experience while maintaining accuracy in sales and inventory processes.

Key Responsibilities

• Assisting customers with product inquiries and purchases
• Processing sales transactions accurately using the POS system
• Maintaining cleanliness and organization of the store environment
• Restocking shelves and ensuring products are properly displayed
• Assisting with inventory counts and stock management
• Handling customer queries, returns, and basic complaints professionally
• Supporting cashier duties and ensuring accurate cash handling
• Assisting with receiving and organizing incoming stock
• Performing other related duties as assigned

Qualifications

• Minimum of 3–5 CXC subjects, including Mathematics and English
• Previous retail or customer service experience is an asset

Skills & Competencies

• Strong customer service and communication skills
• Basic numerical and cash-handling skills
• Attention to detail and accuracy
• Ability to work well in a team environment
• Basic computer literacy
• Friendly, professional, and approachable demeanor

3. Store Technician

Job Summary

The Store Technician is responsible for diagnosing, repairing, and maintaining electronic products while providing technical support to customers. The role ensures all repairs are completed efficiently and to a high standard.

Key Responsibilities

• Diagnosing and repairing electronic devices and equipment
• Providing technical support and guidance to customers
• Testing products to ensure proper functionality after repairs
• Maintaining records of repairs, parts used, and service activities
• Assisting with installation and setup of electronic products when required
• Managing tools and ensuring proper care of technical equipment
• Coordinating with suppliers for parts and replacements
• Supporting the sales team with technical product knowledge
• Ensuring a clean and organized work area

Qualifications

• Certificate or Diploma in Electronics or a related field
• Minimum of 1–2 years’ experience in electronics repair or technical support

Skills & Competencies

• Strong technical and troubleshooting skills
• Knowledge of electronic systems and components
• Attention to detail and accuracy in repairs
• Good communication and customer service skills
• Ability to work independently and meet deadlines
• Basic computer literacy for record-keeping