This role is critical to ensuring the efficient movement of goods, timely order fulfilment, maintaining stock integrity and fostering a safe and productive work environment.

PRIMARY RESPONSIBILITIES:

• Develop and maintain a thorough knowledge of the systems, policies and procedures for effective warehouse management.
• Assist in the formulation of long-term departmental and strategic plans for the Distribution Centre.
• Develop and document standard operating procedures for all sections of the Distribution Centre.
• Review the warehouse daily to ensure the facility is secured, well-organized and that damage to products, equipment and staff is prevented.
• Organize regular stock counts as prescribed by the Inventory Control department.
• Ensure that goods are delivered in accordance with schedules and reach customers in good condition.
• Create and foster continuous working relationship with other branches, external contractors and suppliers as appropriate.
• Perform annual performance assessments of Assistant Managers and other direct reports.
• Ensure that rewards and recognition are administered effectively in conjunction with the Human Capital department.
• Act as the first point of resolution for grievance and disciplinary matters for staff under the Manager’s span of control in accordance with the company code of conduct.
• Determine manpower requirements for overtime work, as required.

 EDUCATION AND EXPERIENCE REQUIRED:

• Bachelor’s Degree or other professional certification in Management, Operations, Engineering, Supply Chain, Logistics, or related field.
• Between 5 to 7 years of practical logistics or warehouse experience; with at least 3 years at supervisory or management level.
• Experience with warehouse management systems and inventory control systems.

KNOWLEDGE, SKILLS, AND COMPETENCIES REQUIRED:

• Ability to work with figures quickly and accurately, with strong reasoning, analytical and problem-solving skills.
• Strong customer focus.
• Excellent organisation skills with keen attention to detail.
• Clear oral and written communication skills.
• Excellent interpersonal skills; particularly tact and patience.
• Honest with a high level of integrity.
• Excellent stress management skills.
• Strong leadership with results orientation.
• Determined and energetic with the ability to work in a fast-paced environment.