Loan Advisors

Review, determine qualification and Process loan applications 

Explain to applicants the different types of loans and credit options that are available, as well as the terms of those services 

Review loan agreements to ensure that they are complete and accurate according to policy 

Correspond with applicants to improve application and respond to questions about the process 

Update documentation as and when requested 

Provide enthusiastic, courteous and exceptional service to enhance customer satisfaction. 

Develop good product knowledge and use it to resolve issues 

Maintain performance standards of the company 

Maintain current product knowledge by using available resources post training 

Adhere to stated policies and procedures of the Company 

Adhere to procedures relating to the proper use and care of equipment and materials for which the role has responsibility 

Minimum 5 CXC passes including English A and Mathematics 

At least 1 Year experience in loan processing, telemarketing or sales 

Aptitude for multitasking (work with multiple interfaces) 

Prior call center experience a plus 

Must be willing to work onsite 

Must be flexible to work any 5 days of the week (including weekends and or public holiday) 

Must be willing to work a schedule between 6:30 am to 10:00 pm 

Very good written and oral communication skills 

Excellent persuasive skills 

Results orientation 

Ability to think critically 

Detail orientation 

Assertiveness 

Must be analytical 

Team Player 

Innovative & strategic 

Tenacity 

Openness to constructive criticism