Lead Field Service Representative (Experienced Mechanical Engineer)

You’ll work hands-on in the field, building trusted relationships with customers and delivering solutions that protect vital resources and improve operational performance.

Want to build a brighter, bolder future and cultivate your career? Join Ecolab’s team and help create a world in which we all thrive.   

 
Nalco Water, an Ecolab company, helps customers conserve more than 161 billion gallons of water annually. We serve industries from food & beverage to mining and manufacturing, delivering innovative solutions that reduce, reuse, and recycle water while protecting systems and equipment. Our team combines deep technical expertise with smart technology to drive efficiency, sustainability, and performance. 

Ecolab is seeking a Lead Field Service Representative (Experienced Mechanical Engineer) where your technical expertise and customer-first mindset will help shape a more sustainable future. You’ll be part of a purpose-driven team that supports water treatment systems across diverse industries. You’ll work hands-on in the field, building trusted relationships with customers and delivering solutions that protect vital resources and improve operational performance. 

How You’ll Make an Impact: 

• Provide routine service support to Sales Representatives in strategic district accounts to execute agreed upon customer system assurance and continuous improvement plans

• Assist Sales Representatives with plant surveys of prospective customers

• Assist Sales Representatives with start-ups of new applications in both existing customers and in new accounts

• Develop strong relationships with the key stakeholders in the strategic district accounts where you provide service support to other District Sales Representatives.

• Provide technical support to customers; identifying and resolving customer pain points, escalating as required.

• Engage in problem solving by performing system analysis, interpreting data and providing written recommendations to ensure customer operations are performing at optimal levels

• Support services include Sample testing, maintenance, customer service, service report generation, chemical inventory management, general labor activities

• Travel within assigned sales territory

• Deliver expert service and support for water treatment and process systems 

• Monitor chemical usage and system performance to ensure optimal operation 

• Troubleshoot and resolve equipment and treatment issues with a focus on cost-effective solutions 

• Conduct preventive maintenance and repairs to maximize equipment uptime

• Maintain accurate service documentation and communicate clearly with customers 

• Collaborate with internal teams to continuously improve service delivery 

What’s Unique About This Role: 

• You’ll operate independently in a dynamic field environment, supported by a team that values your expertise

• You’ll work with cutting-edge technologies and industry-leading training to stay ahead 

• You’ll help customers meet sustainability goals while protecting their critical assets 

Minimum Qualifications: 

• Degree in Engineering (Chemical, Mechanical) or Science (Chemist)

• Position requires a current and valid Driver’s License with no restrictions

• Experience in a technical service role, ideally with water treatment systems or in industrial/mechanical environments.

• No immigration sponsorship available 

Physical Demands: 

• Position requires working in confined spaces and extreme conditions (hot, cold, damp, dusty)

• Position requires lifting, kneeling, crouching, reaching, and standing for extended periods 

Preferred Qualifications: 

• Associate’s degree in chemistry, mechanical systems, or related field

• Hands-on plumbing experience and familiarity with industrial equipment 

• Experience with boilers, cooling towers, and wastewater treatment systems 

• Knowledge of mechanical, electrical, and pumping systems

• Proficiency with Microsoft Office Suite 

What’s in it For You: 

• Starting on Day 1: Access to our comprehensive benefits package including medical, dental, vision, matching 401K, company-paid pension, stock purchase plan, paid parental leave, select discounted childcare resources, and more! 

• The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments  

• The ability to make an impact and shape your career with a company that is passionate about growth 

• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best  

Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. Our goal is to fully utilize minority, female, and disabled individuals at all levels of the workforce. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.