Lead - Caribbean Talent Hub

Caribbean Talent Hub - Lead

Position summary:

As part of our Enterprise Support Services team, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. You’ll be an integral part of our business enablement functions that keep our organization running strong. You will work across teams to provide the knowledge, resources and tools that help EY teams deliver exceptional quality service to our clients, win in the marketplace, and support the firm’s growth and profitability. 

Essential functions of the job:

You will use your experience, skills and knowledge of organizational policies, procedures, and practices to manage, supervise and motivate the team members of the Caribbean Talent Hub in Jamaica.  You must be able to act proactively to maintain smooth team operations and effective collaboration while always observing a strict level of client confidentiality. You will adapt solid working knowledge of the firm's structure, service lines, key personnel, and policies and procedures and keep abreast of Firm updates and new information. You’ll be part of a high-performing, diverse and inclusive team sharing best practices. 

You will manage tasks independently or teams - prioritizing and planning multiple tasks and projects in a high-volume, fast-paced, deadline-driven environment, ensuring high quality and timely completion of work.

Your key responsibilities

• Manage the critical HR processes of the team such as performance monitoring, enhancing employee engagement, and effectively coordinating team onboarding/offboarding.
• Create robust strategies for sourcing qualified candidates.
• Maintain employee leave schedule to minimize workflow disruption.
• Provide daily technical support and guidance to the team.
• Efficiently handle and resolve all internal and external inquiries and grievances
• Carry out new employee training along with the CTH Coordinator.
• Direct the recruitment process in the Jamaica hub, aligning it with global procedures and company culture to deliver a positive recruitment experience.
• Plan and execute team building and engagement activities, blending online and in-person experiences.
• Gather employee feedback from PPMDDs for continuous performance enhancement and provide constructive feedback to employees.
• Report monthly operational updates for the Jamaica hub to the CTH Manager.
• Maintain an organized work environment for optimized productivity.
• Take on or contribute to assigned special projects as required.

Skills and attributes for success

• Ability to prioritize and organize a high volume of work and competing priorities
• Strong attention to detail
• Excellent interpersonal and teamwork skills
• Strong customer focus
• Strong written and verbal communication and listening skills
• Demonstrates initiative and ability to seek out answers to questions and problems
• Extremely trustworthy and capable of handling highly sensitive and confidential information
• Proactive, independent, and detail-oriented
• Proficient in MS Office including Word, Excel and PowerPoint

To qualify you must have

• A Bachelor's degree or a certificate in Business Administration or relative discipline
• Minimum 5  years’ experience in supervisory role will be considered an asset
• Ability to effectively learn and embrace new technologies and techniques quickly

What working at EY offers

EY offers a competitive remuneration package commensurate with your work experience, where you will be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible work arrangements (FWA) as needed. Plus, we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

The exceptional EY experience. It’s yours to build.

 EY| Building a better working 

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.  

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate.  

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.